Mobile Disconnected

[3castellum]

In breach of their own Terms and Conditions, Vodafone disconnected my service due to my bank not honouring a Direct Debit request.
Vodafone disconnected my service within 3 days of non-payment, even though I set up a Standing Order Mandate. Since then, Vodafone have made my life a nightmare. For example,
Emails are not always replied to, even though they are tied to a 'trouble ticket'.

When the email team do reply to emails they add idiotic comments such as "Thank you for your email. I tried calling you on xxxxxxxxxxx gets an dead tone.". Seriously, they tried calling me on a disconnected phone!!!!!!!!

It is no longer possible to contact Vodafone through Live Chat as it is no longer available.

I cannot log in to my Vodafone Account because it requres a Security Code to be sent to sent to my mobile which is disconnected.

I cannot even leave Vodafone because that would require a PAC which they would only send to my disconnected phone.

After 3+ weeks of this stupidity, Vodafone finally contacted me and said that they had rectified the problem and my phone would be reconnected within 24 hours. I am still waiting 48 hours later.

UNBELIEVABLE

[BandOfBrothers]

Do you have a landline that can be added to your account so that vodafone can contact you and can send the security code to it too @3castellum

Unfortunatley when Payment fails due to the account holders bank account this can and will cause such issues as restricted services.

Instead of setting something else up it might have been better to pay it manually or with Customer services via ringing their landline. Details can be found in > contact-us.

They will want to sort this for you I'm sure. 

I would also suggest to check your Credit File once this is resolved to see if any negative markers have been left. 

[AnnS]

Hi @3castellum

When you are behind with your payments and owe money, any network would treat you the same and restrict your services.  Unless the direct debit payments has failed on a regular basis, this should only be an outgoing restriction, you will still have an incoming connection.  When an account is restricted, this will also include all services, including your online account.

If you have been disconnected due to an outstanding payment, and need to pay your bill after your account has been deactivated, you need to contact Vodafone on   03333 040 191 from a landline or any other phone.

I hope your payments will be able to be located and you get your services back online.