Mr Sure Signal Box

[pauls2505]

Hi Matt

the advice in the thread doesn't help as there are no lights showing on the box.  this is the reply from the cmd prompt that I got back, although I have done this from a computer at work and not sure if I was meant to do it from home.

Thanks

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

H:\>212.183.133.177
'212.183.133.177' is not recognized as an internal or external command,
operable program or batch file.

H:\>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 16 ms 16 ms 16 ms host81-148-32-1.in-addr.btopenworld.com [81.148.
32.1]
3 111 ms 78 ms 17 ms 213.120.178.141
4 17 ms 17 ms 17 ms 213.120.177.98
5 18 ms 17 ms 18 ms 213.120.178.67
6 17 ms 17 ms 17 ms 217.41.168.107
7 17 ms 17 ms 17 ms acc1-10GigE-0-1-0-7.l-far.21cn-ipp.bt.net [109.1
59.249.118]
8 17 ms 17 ms 17 ms core2-te0-0-0-6.faraday.ukcore.bt.net [109.159.2
49.3]
9 17 ms 17 ms 17 ms peer2-xe8-1-1.telehouse.ukcore.bt.net [109.159.2
55.103]
10 18 ms 18 ms 18 ms t2c3-xe-1-1-2-0.uk-lon1.eu.bt.net [166.49.211.18
0]
11 18 ms 18 ms 17 ms 166-49-211-254.eu.bt.net [166.49.211.254]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * *

[Retired-Andy]

Hi pauls2505,

The traceroute you’ve given doesn’t reach our servers.

Check to make sure the following ports are open/forwarded on your router:-

Port Number

8          TCP      UDP

50         TCP      UDP

53         TCP      UDP

67                     UDP

68                     UDP

123                   UDP

500                   UDP

1723     TCP      UDP

4500                 UDP

33434 - 33445    UDP

If they are, we’ll need additional information to be able to dig a little deeper.

Can you provide the following details:-

Your Sure Signal serial number.
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.

Also, let us know what lights are showing on your Sure Signal.

Cheers,

Andy