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My Vodafone app doesn't work following Nougat upgrade

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4: Newbie

@flagpole

Yes, I probably a little clumsy with my language. I wasn't necessarily suggesting that VF won't support it ever, more just that their stance seems to imply "we'll support it as and when we see fit, which we believe is when it is more mainstream" which is a nonsense.

 

As is this from a VF staff member:

 

"This is only fully released to Google handsets.

 

Google has finally released Android Nougat, AKA Android 7.0. After months and months of beta versions, the final build of Android N is now shipping out to the Nexus 6, Nexus 5X, Nexus 6P, Nexus 9, Nexus Player, Pixel C, and General Mobile 4G.

 

As not all handsets will have this update yet our App is not updated for this Android update."

 

As Google release Android, an open source OS, to the market, this is fully released to everyone, not just to google handsets. There is a discrete point in that it might only be installed on google handsets at this time, but it is still fully released to the manufacturers. It's not our fault they decide to make changes under the hood according to their desires. 

 

It shouldn't be about what handsets VF sell that have it. It's about supporting customers.

 

Of course, they should be driven by need. They're not going to put a lot of work to get the app running under, say, Tizen OS or some legacy RIM OS, of course. But as the largest mobile OS in the world, Android devices will move to 7.x and it makes sense to simply make the app available to users running 7 now. I think what lends weight to this is that I don't believe the changes are that dramatic. I don't profess to be an Android developer (although play with Linux on my Raspberry Pi), but I doubt it would take a skilled developer long to include support. There just seems to be a total lack of effort on VF's part to support their own app. I don't think they had such issues on iOS (I have both a VF iOS device and a VF Android device). I know iOS is different but this really isn't an issue and is Unix really that different from Linux? No. 

 

 

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12: Established

As not all handsets will have this update yet our App is not updated for this Android update.

 

Is one of the stupidest things i have ever read. I think most likely it's someone just wanting to speak on a subject and not having any information so making it up as they go. rather than an actual vodafone policy. but it's ridiculous nontheless.

My brain training puzzle site - It's good go look

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Moderator (Retired)

Hello 

 

We are aware of an issue impacting Android users who are running Android N (Nougat).

This issue currently prevents users from accessing the My Vodafone App. We are sorry for any inconvenience this causes and hope to have this issue resolved as soon as possible.

If you need to access your account please head to www.vodafone.co.uk and log into My Account.

 

Louise

 

 

 

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8: Helper

Just received this:

 

voda-app.jpg

 

Can confirm, all now working on my Pixel :smileyhappy:

 

Edit: Bit off topic, but does anybody know where the app pulls your avatar from? I'm surprised to see a particular avatar of mine now I can login and I can't work out where it's coming from?

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4: Newbie

Basically, as I originally thought back in Aug, this is a server side issue which they've clearly fixed.

 

Was itso hard to do this in the first place?

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3: Seeker
Power to the people!!
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17: Community Champion
@bobpullen the ones on my app are pulled from my contacts details.
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3: Seeker
I can confirm it's working on my Nexus 6p following this text from Vodafone:

"Good news - we've now fixed the issue that was preventing Android N (Nougat) users from accessing the My Vodafone app. There's no need to reinstall the app, simply open it to access your account. We're sorry for any inconvenience caused."

Took a while but got there in the end.
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3: Seeker

wow, they fixed it. works for me on nexus 6p.

 

but i'm sure they'll break it again somehow. it's usually the cycle

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12: Established

My mind is boggled as to how this could be a server side issue. unless they were actively blocking androiid >6.x

 

anyway all is well that ends well.

 

Now about that competition they had to win an S7....

My brain training puzzle site - It's good go look

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4: Newbie

@flagpole wrote:

My mind is boggled as to how this could be a server side issue. unless they were actively blocking androiid >6.x

 

anyway all is well that ends well.

 

Now about that competition they had to win an S7....


Mine too. But seemingly what it was. Perhaps it was something to do with the authentication method - i.e. Nougat wraps messages in a way to the server that is different from Android 6.0. I have no idea. Either way, I'm happy it's fixed as this has been bothering me, not being able to easily track usage, especially when abroad on work.

 

It seemingly was simple to fix - perhaps should have just been investigated sooner, rather than allowing this to generate customer disatisfaction. 

 

As VF say, "Power to you".

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8: Helper

@63johnw wrote:
@bobpullen the ones on my app are pulled from my contacts details.

It would be the most obvious place to look wouldn't it :smileylol:

Now sorted, thanks.

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3: Seeker

Credit to Vodafone for the short space of time between sending an SMS acknowledging the problem and having a fix in place three days later.

 

My advice (for what it’s worth) to Vodafone in the event of a similar reoccurrence, is first to communicate sooner.  And, at the same time to give customers some sort of forecast of how long it might reasonably take to resolve.

 

People understand that problems occur, and I suspect that one non-functioning app wouldn’t make most people’s top three in life’s list of problems.  But, it’s significance can and does increase in the absence of any meaningful communication on the subject.

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4: Newbie

Hope no one minds if I resurrect this thread. I've switched to a Nexus 5x running Nougat 7.0 and now the My Vodafone app won't work - all other apps from my previous handset are fine. The message I get is:

 

My Vodafone can't find your details. This may be because you have another app or service that uses a VPN

 

There is a link to a help page that explains "disabling a VPN' but settings there seem to be as they should be (IP address begins 82.255 and it doesn't  say proxy detected).  Also under the phone settings under VPN it says "No VPNs added". I've also uninstalled/reinstalled the app etc.  Anyone have the same issue or any ideas of a fix? Thanks.

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8: Helper
What's the 3rd octet of that IP address? ie. What comes after 255?
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4: Newbie

It says 85.255.234.194

London

England

GB

Vodafone limited

 

The app has also caused the phone to restart on one occasion, since when the 'SIM Tools' icon is missing from the app drawer.

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8: Helper
Thanks, that IP range is definitely Voda's so not sure what's going on there. I would say clear app cache but if you've already uninstalled/reinstalled then should have covered that ???
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4: Newbie

Thanks again. I cleard data/cleared cache and it made no difference. Have checked access point settings (contract wap) and all seems ok. Have made/received calls, sent/received texts and accessed data over 4g, 3g and edge - I'm stumpted!

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Community Champion (Retired)
Always rather reluctant to suggest it, but have you thought of a factory data reset? Have to back everything up first, of course, but it might be worth a shot.
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4: Newbie

I have considered a reset but am  reluctant to do that as I only set it up out of the box yesterday! All I did was sign in to my Google account, installed the 7.0 update then started using the phone. The only apps installed prior to the update were the standard system apps.

 

Given that it's only one app if I can't find a solution I'll wait to see if a future update fixes things.

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