My sure signal 1 will not work

[wayneskie]

I have all three lights on my sure signal v1 but no 3g. I have 3 vodafones and none will see any sign of 3G.

I think I need a firm ware upgrade.

How do I achieve this.

SS1 Serial No:

21229653767

I have reset and re rgistered etc. All to no joy.

Wayneskie

[Retired-Laura]

Hi wayneskie,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Laura

[wayneskie]

IP Address  86.183.89.11

Serial Number: 21229653767

I hope this helps.

[Gemma]

Hi wayneskie,

Your Sure Signal updated on the network at 9.56pm last night.

Please let us know if the light sequence has changed, if it’s still not working.

It’s running the old firmware so I’ve requested this to be updated for you.

Please leave the Sure Signal for at least 24 hours and don’t reset it.

Thanks,

Gemma

[wayneskie]

I am afraid the lights are the same and still I cannot seea 3G signal.

Here is the tracent run again this evening:

[sfpoke]

i've gone through the same process but mine still isn't working. Apparently had firmware upgrades sent to it but no joy yet, been 4 weeks now and getting no positive suggestions from Vodafone yet.

I've posted my results and had little comment back after my repsonses.

[DaveCD]

@wayneskie 

I've noticed there has been a location change so I have reset this to clear any faukts in the background.

I can see on the traceroute that it fails at steps 2 and 3, this will be at the setup.

Please try using a different Ethernet can=ble and ensure the following ports are open on your router:

Destination IP Addresses:

• 183.133.177
• 183.133.178
• 183.133.179
• 183.133.181
• 183.133.182
• 183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

DaveCD

[wayneskie]

My sure signal is still not transmitting 3G.

What should I do now?