MyVodafone app not working

[TERRIERJZERO]

The MyVodafone app ceased to work when I ported in my number. I have spoken to about 10 people on LiveChat and been told that it will be sorted within 24 hours. It has twice been referred to the Technical Team and twice they have texted me and told me the problem is sorted and all I need to do is to reregister. I have done this twice, it is still not working

I have tried resetting my phone, reinstalling the app ten times, restarting the phone, reinstalling the profile. Nothing.

I can access data via a browser online, but not via the app. I get two error screens, one says that Vodafone is busy, one says that there is a technical problem.

I am aware that there is a note in the announcements saying that a solution is being sought, but that was over a week ago. 

[BandOfBrothers]

Hi

I'm wondering if you set up a new myvodafone account with new email and password credentials this may help as the previous myvodafone may be using a temporary number while you ported in. 

[TERRIERJZERO]

<<I'm wondering if you set up a new myvodafone account with new email and password credentials this may help as the previous myvodafone may be using a temporary number while you ported in. >>

Don't think so, this has been done twice as well as all the other stuff! But it IS definitely related to the number porting.

[AnnS]

Hi @TERRIERJZERO

There is an announcement below.

http://forum.vodafone.co.uk/t5/Vodafone-Announcements/My-Vodafone-app/td-p/2534520

[TERRIERJZERO]

<<There is an announcement below.

http://forum.vodafone.co.uk/t5/Vodafone-Announcements/My-Vodafone-app/td-p/2534520 >>

Yes, I have seen that. But that has been active for a while and - it would appear looking at this forum - that the issue has been ongoing for some time prior to this. In view of the issues highlighted in the announcement, I am surprised that the two times this has been escalated to the Technical Team, they have come back with a text stating that the issue has been resolved. It quite clearly hasn't?

[BandOfBrothers]

I can certainly appreciate why this must be frustrating for you especially when the myvodafone app is such a useful tool. 

This eforum is owned and monitored by Vodafone U.K. We have members of the Vodafone Tech Team who are available to respond and Help where they can. They have the Vodafone logo next to their name. All posts are read by them.

Hang in there and I'm sure they'll be in touch.

[TERRIERJZERO]

<<This eforum is owned and monitored by Vodafone U.K. We have members of the Vodafone Tech Team who are available to respond and Help where they can. They have the Vodafone logo next to their name. All posts are read by them.

Hang in there and I'm sure they'll be in touch.>>

Still waiting...

[63johnw]

Hi, it can take a little while for the team to get in touch, 48 hours or sometimes a little longer, this forum is not a quick way to get help from vodafone, use livechat or 191 for this, the forum is primarily a customer to customer area.

Have you updated the app lately? reports were coming through yesterday of an update that was now meaning the app was working for some customers who were having problems.

[TERRIERJZERO]

<<reports were coming through yesterday of an update that was now meaning the app was working for some customers who were having problems>>

This may well be the case, the app has miraculously started working again today!!!! Excuse me one moment while I say, 'Yeehah!'

'Yeehah!'

Job sorted :smileylol:

[AnnS]

Hi @TERRIERJZERO

With the announcement being made on the 5th of the month, I quite agree that Vodafone should have got the problems well and truly sorted out by now.  It's been long enough.

Hopefully, Vodafone will get this working for everyone who is having the same problems with the Application and there will be an update soon.