As a note fan since the original NOTE 1 the current situation is pretty disappointing. I think my Note 7 is great however IF there is another recall or the phone is pulled completely then Vodafone MUST provide better communication and process than before.
We must be told clearly what the options are, either all staff need to be aligned with the message or refer all questions to a Note 7 team.
If the Note 7 is pulled there must also be clear statements about alternative handsets and costs incurred e.g. accessories bought
Vodafone obviously need time to understand what Samsung are going to do but Vodafone MUST take a lead in communication and learn from the past
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