New Broadband Customer

[thedoors27]

Couldn't find a forum dedicated to your broadband service! I joined Vodafone broadband nearly a month ago but my online account still says I have no services with you. Will this ever be updated?

[BandOfBrothers]

Hi,

I would suggest giving customer service a call. 

Got a question?

08080 034 515
(free from all UK landlines and mobiles)
Lines are open between 8am and 11pm, seven days a week

[Retired-Sarah_L]

Hello @thedoors27, 

Have you had a chance to give our Broadband Team a call?

Sarah

[thedoors27]

Hi @Sarah_L, it still says no services on my account. It's been a hectic month or so with work, apologies for delay. I have become slightly worried about my account as I have checked my bank account and the direct debit I set up with you still hasn't been activated by vodafone, are you able to tell me when my billing date is? I really want to avoid a huge bill demanding one lump sum because of a error made by Vodafone.

[Tash]

@thedoors27 As we'd need to access the account to provide this information, please call the Broadband team on the number previously provided (08080 034 515) or speak to them directly through their dedicated Live Chat.

[thedoors27]

Hi @Sarah_L, it still says no services on my account. It's been a hectic month or so with work, apologies for delay. I have become slightly worried about my account as I have checked my bank account and the direct debit I set up with you still hasn't been activated by vodafone, are you able to tell me when my billing date is? I really want to avoid a huge bill demanding one lump sum because of a error made by Vodafone.