New Sure Signal Not Working

[Viking23]

I recieved my new Sure Signal V3 on Tuesday.  I followed the setup and registration instructions.  I waited six hours and the Red Light was on and the Internet Light was flashing.   So I contacted Tech Support who said I needed to waith 24 hours for it to fully activate.   So I waited 26 hours with no result.  I contacted Tech Support yesterday who said they would reset the Sure Signal and I had to do a  reset from my end, which I did.  Tech support suggested I wait six hours for it to be fully active. 

It is now over 20 hours and the Sure Signal is not working.  I have tried rebooting my Router (Netgear DGND 4000).  Changed the cable.  Changed the port the cable is in.   Nothing has worked.

I previously had a Sure Signal Version 2.   This worked fine until about ten days ago and I rebooted it to see if it would see my wife's new phone (Samsung Galaxy3 mini) and from then on it didn't work, so this is why I Purchased the Version 3 Sure Signal.

Please can anyone suggest how I can get this thing working.  Otherwise I will have to send it back.   Does anyone know how to arrange a return, as I have to do this within sevendays.

Many thanks

[Viking23]

Additional Information.

Speedtest Results

6.71Mbps Download

0.40Mbps Upload

Ping - 67 ms

Ext IP - 146.90.168.102

Serial No. of Sure Signal - 40133808473

Trace Route results - see text file attached.

Hope this helps

[Viking23]

It looks like the text file didn't attach to here is the listing:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.23.1
  2    48 ms    48 ms    48 ms  lo0-central10.ptw-ag03.plus.net [195.166.128.197]
  3    48 ms    47 ms    48 ms  link-a-central10.ptw-gw01.plus.net [212.159.2.152]
  4    47 ms    46 ms    47 ms  xe-4-3-0.ptw-cr01.plus.net [212.159.0.244]
  5    47 ms    47 ms    51 ms  lndgw2.arcor-ip.net [195.66.224.124]
  6    49 ms    49 ms    49 ms  85.205.116.14
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

I'll get there in the end!

[Viking23]

Any chance of any help with this problem, or should I just sent the SS back as not fit for purpose and get my money back!

I am extremely frustrated, after purchasing this and still no signal. Phones are useless as we are in a dead spot.

Urgent help required please.

[Viking23]

Well after a week of trying to get this SS working, I have had enough.  It is now on its way back to vodafone for a refund.  Poor show vodafone, the service is just not up to it.  Time to move on and perhaps manage without a mobile.  I have wasted no end of money on this in recent months, but no more.

Bye Bye

[LeeJS]

Hi Viking23,

I'm sorry to see that you've not been able to this sorted out.

Rest assured that we'll arrange your refund as soon as the Sure Signal has reached us.

Kind regards,

Lee