Hello, I've been unable to get service on my new Sure Signal all week since it arrived. Summary below. Is this likely to be due to my slow broadband? Anything else I can try?
Thank you
Anthony
Wait 24 hours.
Registered and re-registered earlier in the week. No progress despite being switched on all week.
Check for planned maintenance.
Checked, none visible.
Check that your Sure Signal has registered successfully.
Text and email received confirming Sure Signal is registered, also checked and confirmed at 'My Sure Signal'.
Check the physical connection between your Sure Signal and the router/modem.
Confirmed lights illuminated at the back of Sure Signal where the cable is plugged in.
Check that you’ve got an active internet connection.
Confirmed I can connect to the internet from all other devices.
Reboot your router/modem.
Tried a couple of times.
Check that your Sure Signal has been assigned an internal IP address by your router.
Confirmed router supports DHCP (Dynamic Host Configuration Protocol), this is enabled and Sure Signal is assigned an internal IP address by router.
Manually configure your router to allow port-forwarding.
Universal Plug-n-Play (UPnP), confirmed on and functioning.
Router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol): Checked and confirmed.
With reference to Portforward.com, I've opened up/forwarded the ports 8, 50, 123, 500, 4500, 1723 to the Sure Signal. Reset the SS but same status.
Check your MTU settings.
Not sure how to find this on BT Home Hub 3.
Perform a reset of the Sure Signal.
Done a few times.
Post your router/ISP details and Sure Signal serial number.
Router: BT Home Hub 3.0
Sure Signal s/n: 40131018562
Ping: 54ms
Download speed: 2.95Mbps
Upload speed: 0.24Mbps
IP address: 109.157.50.238
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