New VSS and SKY

[rdh4444]

HI,

I have jsut purchased a VSS V3 and am trying to get it working. It is registered but it is not connecting. 

The red light is on and the connection light is flashing.

Here is the traceroute:

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

1  skyrouter (192.168.0.1)  2.566 ms  2.330 ms  1.814 ms

2  * * *

3  be455.pr3.bllon.isp.sky.com (2.120.10.229)  17.943 ms  18.669 ms  16.198 ms

4  ae51.edge6.london1.level3.net (212.113.9.53)  16.911 ms  17.117 ms  16.777 ms

5  ae-116-3502.edge3.london1.level3.net (4.69.166.134)  16.739 ms

    ae-115-3501.edge3.london1.level3.net (4.69.166.130)  16.667 ms

    ae-116-3502.edge3.london1.level3.net (4.69.166.134)  16.639 ms

6  ae-116-3502.edge3.london1.level3.net (4.69.166.134)  16.173 ms

    ae-228-3604.edge3.london1.level3.net (4.69.166.158)  17.030 ms

    ae-226-3602.edge3.london1.level3.net (4.69.166.150)  17.437 ms

7  cable-wirel.edge3.london1.level3.net (212.187.138.158)  17.314 ms

    cable-wirel.edge3.london1.level3.net (195.50.124.138)  17.107 ms

    cable-wirel.edge3.london1.level3.net (212.187.138.158)  17.330 ms

8  ae22-xcr1.lns.cw.net (195.2.30.61)  17.456 ms  17.022 ms  17.110 ms

9  * * *

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[BandOfBrothers]

Hi

There has been a forum announcement indicating a problem. 

http://forum.vodafone.co.uk/t5/Vodafone-Announcements/Vodafone-Sure-Signal/td-p/2480956

[Mark]

@rdh4444

Thanks for the information provided.

So we can investigate this issue further for you, please also provide the following:

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

Your Sure Signal serial number:

This will help us get the quickest possible resolution for you.