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These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...
Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed? Getting ...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now? 2) Why can't you give me a timescale o...
I accepted a sure signal box to stay with Vodafone as the signal is so poor in my house. The box rarely works, It has worked on occasion so internet connection is ok, but now just has the red light and slow flashing internet white light. Any suggesti...
My partner moved over to Vodafone last week. She ported her number from Virgin Mobile to Vodafone which happened on Tuesday 5th November. We have a Sure Signal at home which my number is successfully connected to but when I try to add hers online it ...
We have connected our Sure Signal to a Netgear DG834G router which is connected to a Tooway satellite modem. Both light flash for 10 minutes then both go out.Should this work using a satellite broadband link
Hi,I live really remotely and therefore do not have access to broadband through my home phoneline and have no phone signal on Vodafone. I have had satellite broadband installed and have bought a SureSignal box to try and get some phone signal. I have...
I would like to pass on my experiences in the hope that it will be of help to others. I bought a used, de-registered, Sure Signal 2 on eBay, (Note: only the original owner can de-register Sure Signal, so make sure first if buying). Registered Sure Si...
I am trying to manage my SureSignal account online (I would like to remove a user and add a new one). However, the webpage is not recognising my login details. I have tried to reset the password but apparently I am using the wrong username or phone n...
Over the last couple of days, our 2 phones have migrated from monthly contract to pay as you go. The numbers are the same but we have new PAYG sims. Trouble is neither phone will now connect to the suresignal. The status lights on the suresignal are ...
Hi I have registered my sure signal and have been waiting for the automatic connection. However now the red light is flashing and the Internet & users lights are now orange?Please can you advise me as to what I should now do?Many thanks
I've had a solid red light for a while now and its now a real pain. Info as follows: Speed 7.3Ping 26ms (Jitter 2ms)Traceroute Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]over a maximum of 30 hops: 1 64 ms 4 ms 4 ms Sk...
I did a sim swap today but cannot find how to reset the VSS to recognise the new sim (even though the number is the same as the previous number). It's the primary number on VSS so I cannot amend or delete it from the dashboard. The VSS serial number...
