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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74279 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229949 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204349 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Still haven't received my sure signal

I spoke to someone through the online chat function about the fact that I have no 3G at my home.After a long debate the operator said they would send me out a sure signal box free of charge. They did not have any in stock at the time but the operator...

Lowes3 by 4: Newbie
  • 10331 Views
  • 4 replies
  • 0 thanks

Sure Signal stopped working with Home Hub 3

I a CCNP qualified Network engineer with over 20 years of experience so I understand networking. We live in a area with NO Mobile signal at all so relay on this technology. I work from home and again need this technology working. Our sure signal has ...

njf32 by 2: Seeker
  • 14943 Views
  • 16 replies
  • 0 thanks

deregistering a sure signal box

Hi I would like to use my dad's old vodafone sure signal box as I have just joined vodafone but have a poor signal in the house. How do I deregister it? Thanks

Resolved! Sure Signal 1 s/w upgrade

Hello; I don't known if this is true ('cause i was told it by vodafone) but after having my sure signal 1 box out of service for 7 out of 8 weeks they seem to be admitting that there are network problems with this type of unit. I have been assured ( ...

Easegill by 2: Seeker
  • 13717 Views
  • 15 replies
  • 0 thanks

I need to re-register my sure signal to my new account.

I cannot remember any details atall on my old vodaphone account? I still have the same number available so i can put the old sim into my new phone if that helps me any, but i want to use my sure signal with my new phone because its sitting there coll...

SS3 and BT infinity

Hi, hoping the tech team can resolve this one. Last week after having worked perfectly since february 2013 my SS3 stopped working. I contacted VF support and had it re-sync'd. The unit appeared to restart fine with the correct light sequence but then...

steveh747 by 2: Seeker
  • 11401 Views
  • 10 replies
  • 0 thanks

Sure signal registraion

Hi, I've migrated my personal number to Company a/c and would like to re-register my sure-signal. My sure signal s.no is 40124232816.  

sreeramy by 2: Seeker
  • 9042 Views
  • 1 replies
  • 0 thanks

Sure signal not recognising new sim for iPhone 5s

I just got an iPhone 5s which meant swapping to a new sim. I have the same number but sure signal isn't recognising my phone. So I have no signal at home which is frustrating. Please can you tell me how to resolve this situation. My sure signal seria...

Resolved! Cannot initially connect with sure signal

Registered and plugged in earlier - left for 90 mins first time, and 1 hour this time - reset in the middle. Getting two amber lights - flashing power, and internet light off. Driving me crazy. Download speed - 64.6msup - 3.3 Ping - 21msJitter - 2ms ...

Mozza76 by 6: Helper
  • 9509 Views
  • 2 replies
  • 0 thanks

Sure Signal V3 solid red light, slow flashing internet light

Just Upgraded to Fibre with Talk Talk and now have an OpenReach HG602 fibre terminal and a Talk Talk  HG533 router with excellent speeds but the SureSignal has not re-logged onto the Vodafone VAP Have tried un registering the unit and re-registering ...

Greenie by 3: Seeker
  • 11038 Views
  • 7 replies
  • 0 thanks
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