New broadband - help!

[cherry88]

My connecton date was yesterday and the broadband still isn't working. All the green lights are on but I'm getting a BTwholesale error. I've tried using the live chat but it's constantly busy and when I try to call I can't get through because I don't have an account number and there is no mention of it in the email I initially received.
Thanks in advance!

[BandOfBrothers]

Hi,

Sometimes you have to leave the chat window open until an advisor becomes available and is best used from a computer.

Are you trying.....

08080 034 515
(free from all UK landlines and mobiles)
Lines are open between 8am and 11pm, seven days a week

What-s-the-process-for-getting-my-broadband-installed.

[Retired-Sarah_L]

Hello @cherry88, 

Are you still experiencing issues with your home broadband? 

Have you managed to talk with our Broadband Team yet? 

Sarah