New iphone 5 not working with Sure Signal

[imillard]

My phone has been upgraded to an iphone 5 with a new SIM.  That happened yesterday afternoon.  After reading these forums I have tried a full reset of the sure signal and also removed and replaced the micro sim.   I'm still unable to use the sure signal and so I have no mobile coverage.  My sure signal serial number is 40110918030

I can't change sure signal owner because I do not have another VF account holder to transfer it to.

thanks

Ian

[allegoricus]

Your issue is probably nothing more than that your phone has a new sim. Even though your phone number may be unchanged, the new sim needs time to update its association with the phone number (which is really just an alias).

I believe this can take up to a day.

[imillard]

Thanks.  I realise that needs to be done, but I understood that only takes a few hours (I saw 2 hours somewhere).  I have read that the server needs to be re-sync'd and that is why I am posting.

Vodafone - can you please re-sync my sure signal

[Retired-Lee · Accepted solution]

Hello imillard,

Thanks for your post.

A SIM change can take anything between 2 hours and 24 hours to be registered on the network.

I've forced the requested resync for you. Please factory reset the device to complete the process.

Cheers,

LeeH

[imillard]

Lee

thanks.  I reset the SureSignal last night and by this morning it's working fine.

regards

Ian

[Retired-Lee]

Hi imillard,

Thanks for the update. Fantastic news!

Would you mind filling out this short feedback form for me?

Cheers,

LeeH

[CaptainVolvo]

Hi, same problem for me I think. New iPhone 5 on Monday and not hooking up to sure signal. SS serial is 

21196951640

Would be grateful if you could force a synch and let me know so I can reset at this end.

Cheers

[Retired-PaulE]

Hi CaptianVolvo, 

I've resynched your Sure SIgnal now, reset your unit and let me know how you get on :smileywink:

Paul 

[bowyerb]

I am having the same issue, I have a Vodafone Suresignal 9361 Home Cell and my iPhone 5 will not get the signal, I have reset the Suresignal and also taken the SIM card out of the iPhone and put back in.....What can I do, all the other phones in the house work fine on the suresignal!

[Retired-Simon]

Hi bowyerb

If you’ve had a new iPhone 5 it means you’ve had a SIM swap.

Sometimes this can cause a connection error. It’s a simple fix, just go the Sure Signal dashboard on My Vodafone and de-register your number.

Wait 24 hours and then re-add it on the same dashboard.

If this doesn’t work then please let me know.

Thanks

Simon