New phone not Recieving calls or texts

[Waterlily200]

My brother in law has bought a samsung s5 but it won't recover texts or calls so can't set up

[Retired-Sarah]

Hi @Waterlily200

Welcome to the eForum.

Has your brother in law activate the new SIM yet? This can be done online.

If he needs further help, our Live help team’s available for an immediate response.

Thanks,

Sarah