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New phone

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3: Seeker

Bought a new phone the 6 smart one and although cheap cant understand why it is difficult to answer a call.Have to press quite had on the phone icon to accept a call is this nVodaphones way of getting me to call and increase sales.Anyone else had this problem, other bits seem to work ok.thanks

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17: Community Champion

@brianmac

 

There is nothing wrong with your phone, it is working as it should be.  

 

When you answer a call, you have to drag the answer button to the right.  Please see the link below.

 

You will find this is exactly the same for Samsung, LG and all makes of Android smart phones.

 

Answering and Rejecting Calls

 

 

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3 REPLIES 3
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17: Community Champion

Hi

 

Try a soft reboot by turning the phone Off and On. 

 

Ensure your firmware is up to date. 

 

If it continues then you do have the option to swap it for a new one if under 14 days of taking ownership of it. 

 

Edit ;

 

If its faulty then a person has 30 days to swap it out. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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Highlighted
17: Community Champion

@brianmac

 

There is nothing wrong with your phone, it is working as it should be.  

 

When you answer a call, you have to drag the answer button to the right.  Please see the link below.

 

You will find this is exactly the same for Samsung, LG and all makes of Android smart phones.

 

Answering and Rejecting Calls

 

 

View solution in original position

View more options
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3: Seeker

many thanks, its me this is this firts time Ive had a phone like this (dinasour ha ha) but I couldnt find the method in the downloaded manual.My son also showed me to click and drag, much easier.

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