New v3 Sure signal

[Goldieoldie77]

Hi
I have upgraded my ss to a new v3
The reason being calls dropped after 2 mins on my old ss
The v3 works ok except the other day could make calls but could not receive calls
It has now come good
My original ss needed a speed of 1 m
But I notice the new one needs 4 m
Is this just because it can handle more handsets
I only use 2 handsets at a time

My speed is 3 m down and .5 up
Ping 50ms

Was my problem of not being able to receive calls related to my speed

Thanks Pete

[Sukhi]

Hi Goldieoldie77 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Sukhi

[Goldieoldie77]

Hi,
I just need please for you to answer my questions on why a v3 needs a faster connection then earlier models
Regard,Peter

[Retired-James]

Hi Goldieoldie77,

It will still work on the same speeds as the original version but if you want to make full use of the 8 concurrent calls, you will need the higher bandwidth to do this.

Basically the Sure signal requirements is broken down to a minimum to establish a connection to the server and then “X” amount of speed / bandwidth for each call that’s being made.

James