No 3G connection on iPhone 5!

[rawheelz]

I switched across from my iPhone 4 to my new iPhone 5 over the weekend and have been unable to connect to a 3G network for more than a few seconds intermittently. As a result I cannot access my email or internet at all.

Please advise as if this continues I will have to send it back and return to my old phone.

[redpages]

Have you tried booting your phone back on then off again? Also in Settings you can try switching airplane mode on and off to refresh yourself on the network.

Something else worth checking is, do you know of anybody else in your local area who is on Vodafone and is also having issues with 3G? This will help narrow down if it's a problem with the network coverage itself, or specifically the device

[sophos9]

Reset Network Settings

[shortstuff5491]

Anyone experiencing problems with 3G away from their home wifi may be having the same difficulties as myself. I have been in contact with vodafone SEVERAL times - the problem has NOT been resolved. I have followed all the advice by going into SETTINGS i.e Carrier - dismiss other networks and touch Vodafone, reset network settings, turn Imessages on / off etc., and reboot phone after all attemps... And just in case other youngsters have good ideas (I'm 60) they have tried relentlessly to seek a solution! I have intermittent IMessages at home and none away from home. I have had no emails since Monday 15th September. On Monday a member of staff agreed that it was a problem with the internet and it would be resolved by Tuesday. She sent me a text saying they were sorry for the inconvenience. Today (Thursday 18th) still NO INTERNET or 3G! I have been fortunate today to contact someone at Vodafone who has actually attempted to resolve the issue BUT he stated that he has an email that says that some customers have a problem with the internet.

The on/off switch is probably the most used part of my phone since last Thursday 11th September when my difficulties started. I am hoping that soon this will be rectified BUT can I ask the question - WHY HAVEN'T WE BEEN ADVISED AND UPDATED OF THIS PROBLEM? Why is it left to the customer to spend hours on the LIVE CHAT / PHONE and STILL IT IS NOT RESOLVED?

[Retired-Simon]

Hi,

Please try the steps in our Network Troubleshooting thread.

If you are still experiencing the issue after completing these steps, post the template with your answers here and I'll have a member of the team get back to you ASAP.

Thanks,

Simon