Wife opened new, unlocked Motorola Moto G 3rd generation this morning. She is on a pay-monthly SIM only, comes with 2GB data and should include 4G. SIM is a month old, was full size but was "pushed out" this morning and inserted in new phone. Moto G is set to 4G as preferred network. At the moment the phone is displaying H+ and not 4G. I'm sat next to her with my Nexus 5 which is displaying 4G. Do we need to contact Vodafone? Do we somehow need to get 4G activated?
Hi, Thanks for the response. The old phone was a rather old Samsung Nexus, so wasn't 4G compatible. So we've never actually received a 4G signal with this SIM. On my Nexus 5 I'm currently on a 4-bar 4G connection, so I must admit I'm just assuming the newer Moto G would easily be able to grab the 4G signal if I can. I'll try removing the SIM and reinstalling. Could also try my SIM in her phone I guess - at least confirms phone is doing as it should.
So, removed her SIM, cleaned and replaced, still H+. Inserted my SIM, 4g signal. Put her SIM back in - 4g. So, don't know how or why, but we're 4g now. Cheers - Merry Christmas.
