No Device Found With Vista 64

[monkeyhanger]

I have just bought a new HP Pavilion laptop with Vista Home Premium 64 bit. When I insert my Huawei E870 ExpressCard the VMC software will not detect it. The card still works in my old laptop (Vista Home Premium 32 bit)

I checked in the device manager USB devices and when I insert the card, it flashes a few times but it never shows a USB Mass Storage Device. I have tried both the latest version of VMC (9.4) and also the last version (9.3). I am guessing that because the laptop doesn't detect the card I won't get anywhere until that is sorted.

Can you help?

[Retired-Jon_V]

Hi monkeynager,

I'm sorry to hear that the device is not working for you. According to the specifications, this particular card should work fine with 64-bit Vista.

Can you tell me if the card displays as a CD-drive under My Computer when you plug it in? Does Windows make any noises indicating that it has detected a new device being plugged in? Also, are there any lights showing on the card - if so, what colour, and what pattern do they flash in?

With a bit more information, I'm sure we can work this out

Jon

eForum Team

[aviator]

Hi monkeynager,

I'm sorry to hear that the device is not working for you. According to the specifications, this particular card should work fine with 64-bit Vista.

Can you tell me if the card displays as a CD-drive under My Computer when you plug it in? Does Windows make any noises indicating that it has detected a new device being plugged in? Also, are there any lights showing on the card - if so, what colour, and what pattern do they flash in?

With a bit more information, I'm sure we can work this out

Jon

eForum Team

Hi Jon

I have the same problem. On my system I can see the card but it does not auto run.

I have updated the firmware and it runs fine for XP.

I have tried to run setup.exe from the E270 drive but it gives an error to say pretty well get in touch with you guys!

I note the firmware update files are dated 17/10/2007 so this would have been pre Vista 64 days I think??!!

Oh and the dark blue light displays which is a good sign.

Assistance would be much appreciated

Richard

[Retired-Jon_V]

Hi Jon

I have the same problem. On my system I can see the card but it does not auto run.

I have updated the firmware and it runs fine for XP.

I have tried to run setup.exe from the E270 drive but it gives an error to say pretty well get in touch with you guys!

I note the firmware update files are dated 17/10/2007 so this would have been pre Vista 64 days I think??!!

Oh and the dark blue light displays which is a good sign.

Assistance would be much appreciated

Richard

Hi Richard,

Can you post the exact wording of the error message you get when trying to run the Setup.exe?

With regards to the firmware updates, only the E220 was released prior to being "Vista Compatible" so this should not be needed for this device.

Jon

eForum Team

[aviator]

Hi Richard,

Can you post the exact wording of the error message you get when trying to run the Setup.exe?

With regards to the firmware updates, only the E220 was released prior to being "Vista Compatible" so this should not be needed for this device.

Jon

eForum Team

Here is a screen dump.

Richard

[Retired-Jon_V]

Hi Aviator,

Thanks for the screenshot. Error 1720 is a known issue with a fix, luckily.

Can you follow the instructions posted over here and let us know if that resolves it for you?

Jon

eForum Team

[aviator]

Hi Aviator,

Thanks for the screenshot. Error 1720 is a known issue with a fix, luckily.

Can you follow the instructions posted over here and let us know if that resolves it for you?

Jon

eForum Team

Sadly not fixed. I tried the restart of services, no result, then new version of install which would not install (see attachment). I checked carefully that it was the 64bit Vista version. The error could be that the latest version is installed already since these error messages are not always helpful!

Yes I did a reboot etc etc.

Are you sure this VF app is Vista 64 compatible?

Any more ideas please?

[Retired-Wayne]

Hi Aviator

I'll double check this with Jon when he's next in. I'll forward this thread over to him and he'll get back to you as soon as he can

Thanks

Wayne

eforum Team

[monkeyhanger]

Hi monkeynager,

I'm sorry to hear that the device is not working for you. According to the specifications, this particular card should work fine with 64-bit Vista.

Can you tell me if the card displays as a CD-drive under My Computer when you plug it in? Does Windows make any noises indicating that it has detected a new device being plugged in? Also, are there any lights showing on the card - if so, what colour, and what pattern do they flash in?

With a bit more information, I'm sure we can work this out

Jon

eForum Team

Hi Jon

Thanks for getting back to me.

When I insert the card, Windows make a sound like it does when a USB device is plugged in. But there are no lights flashing on the express card and the CD drive does not show up in My Computer. When I remove the card, Windows makes the same sound as it does when a USB device is removed.

Hope this helps

Regards
Dave

[monkeyhanger]

Hi Jon

Thanks for getting back to me.

When I insert the card, Windows make a sound like it does when a USB device is plugged in. But there are no lights flashing on the express card and the CD drive does not show up in My Computer. When I remove the card, Windows makes the same sound as it does when a USB device is removed.

Hope this helps

Regards
Dave

Hi Jon

I've just installed the latest VMC version (9.4.3.16284). With this version when I insert the card, the VMC app started automatically and there is a solid green light on the card. However, when VMC starts it says Mobile Device detected and then it says No Device. That's as far as I got.

Regards
Dave