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No Service with Sure Signal v3

philc123
4: Newbie

‎02-04-2016 08:36 PM

Hello

We have just purchased a Sure Signal v3, I've registered myself and my wife on the vodafone sure signal portal.

After a wait, my phone now has full service which is great. (I have an iPhone 6)

 

Unfortunately my wife (iPhone 6S) is receiving no service, or 1 - 2 bars and has varying success in sending / receiving texts and calls.

 

I've removed her from the portal, then re-instated her but to no avail.

What action is needed?

 

Kind regards

Phil

0 Thanks
3 REPLIES 3

BandOfBrothers
17: Community Champion
17: Community Champion

‎02-04-2016 08:46 PM

Could you ask her to go into the phones settings and change them to 3G. 

 

Settings/MobileData/Mobile Data Options/Voice and Data/Choose 3G

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

philc123
4: Newbie

‎02-04-2016 08:50 PM

Hello
Many thanks for your reply.
I have done this, tried to ring voicemail and have a call failed error message?

Any help would be greatly appreciated

Phil
0 Thanks

BandOfBrothers
17: Community Champion
17: Community Champion
In response to philc123

‎02-04-2016 08:54 PM

This would simply force the iPhone on to 3G so it had better chance of latching to the sure signal. 

 

Sorry it didn't work. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.