No incomming calls after porting numbers (worst customer service)

[Stephen_18]

I switched to vodofone and decided to keep my number. Initally they said it will take 2 working days to port the number, which infact did happen.

However, I can not recieve any calls from people. I did call up the customer service department and all i got was, it'll be fixed by 24 hours. I called them after 24, hours, same thing, again and agin. I CALLED THEM 5 times, everytime the answer is "we are working on it"

Now i finally called them and shouted at them and their resonse was, "it will take 5 more days"

My guess, proberbly not.

Can someone with a brain fix this issue please, pathetic customer serivce. If they dont fix it soon, its time for law suits

[BandOfBrothers]

Hi,

Im sorry to learn your first experience with using your service is this.

This could be a Split Port. 

Perhaps call customer services and use that term and ask for this to be escalated to the Porting Teams. 

[Stephen_18]

Well i called them 5 times, and they keep making blind, empty promises

[BandOfBrothers]

Did they at anytime mention they were passing your case to the Vodafone Porting Teams ?

This IMO is what they possibly need to do. 

[Stephen_18]

I did talk to the porting team, they are the ones that keeps making excuses.

[BandOfBrothers]

Ah right

Unfortunately apart from re booting the phone there's nothing much you can do to help a Split Port along. 

If this was my situation I'd keep a running log of calls to customer service including any names , dates and times and if using Live Chat retain the transcripts so that when this is sorted I could put my situation in writing explaining the time and effort and inconvenience this situation caused. 

I personally would also keep the Network Satisfaction Gusrantee of 30 days - Cooling Off Period - in mind. 

[Colleen]

@Stephen_18 I'm sorry to hear about the experience you've had so far. 

I've sent you a private message, with details of how to get in touch with us.