Problem with mobile internet connection

[mousico]

I have mobile broadband on an R216 modem. My laptop is a Windows 10 machine. 

The laptop connects to the network and then I get an internet connection. This lasts for about 10 to 15 minutes and then the Internet connection drops. To be clear: the connection to the network remains so it is still connnected to the Vodafone modem but there is just no internet, so that small yellow triangle with exclamation mark. 

I then have to manually disconnect from the wifi network and then reconnect and that usually, but not always, resolves it. 

This doesn't happen with any other wifi connection. For example I use other connections at other locations and they are stable. For some reason this one keeps dropping. 

Help please. 

[mousico]

I purchased an R216 mobile broadband modem and contract. I'm on the 50gb tariff. It worked fine for a while but now it just drops connection to internet every 10 minutes or so. It's happened twice since trying to post this message. To be clear: the network connection to the modem remains. That doesn't drop. What happens is I get the 'no internet connection' message depending on what I'm trying to do e.g. browse a website, and the wifi icon, bottom right, shows the little yellow triangle with exclamation mark. See attached. It often happens right in the middle of a download of some kind which is so annoying. Before I take it back and cancel, I'm seeing if anyone can tell me that I'm doing something totally wrong i.e. so there's a fix. 

Any help would be wonderful and let's hope I'm not asked if the signal is bad around here! The signal is great and there are no issues there. 

[Alex]

@mousico Sorry to hear.

For assistance please speak with our Broadband team, you can contact them via Live Chat or call 08080 034 515. 

[Annie_N]

@mousico

The Live Chat link for a problem with Pay Monthly Data On The Go (mobile broadband) is:
http://www.vodafone.co.uk/contact-us/index.htm?lp_offsite=%7B%22type%22%3A0%2C%22campaignId%22%3A275...

[mousico]

I just went on live chat again. The chap quickly told me that he can't help:

"Joannis, as a part of the Technical Team we have limited access. In order to resolve the issue you need to call on 191 from Vodafone mobile or 03333040191 from other mobile or landline and they would be the best to help you"

I called and went through the automated answering service e.g. if you want X, press 1, Y, press 2, etc. etc. I chose the option for if I have a problem with my phone (there was no mobile broadband option at this stage). I was given another set of options. None of them were relevant so I chose, "Phone lost or stolen" and it rang twice and then said, "This dept is now closed" and cut off. That was after being on the phone for 10 minutes trying to work out what to press. 

It's useless. I think I'm going to take it back and cancel. It's a shame as the product is fine apart from the issue with disconnecting. 

[Annie_N]

@mousico

Agents are only available 8am to 9pm, outside those hours it's just the automated service, so I guess you just missed them.

So I'd suggest trying again tomorrow.

If you are still within the first 30 days, you would be able to cancel your contract, but after that there would be a considerable early termination fee.