No lights at all on Sure Signal

[hcarver]

Hello,

My Sure Signal has stopped working completely. None of the lights on the front of the device are working - even the red power light is not lit or flashing. The only lights on the device are the yellow/green lights next to the Ethernet port.

It has done this several times before, usually after we have some sort of short power cut, but each time before it has recovered after unplugging and resetting (though often it takes a day or so). This time though it has been dead for a week.

Please help - I think I need a replacement, but is there anything else I can try?

[Jenny]

Hi,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Jenny

[hcarver]

Hi Jenny,

I will get that information later on, but maybe I've not been clear... there are no lights lit at all on my Sure Signal, not even the red power light. As far as I can tell all your questions relate to Internet connectivity from my Sure Signal but I don't think it's getting as far as that.

I did look at the troubleshooting thread, but the first question asks me to select which set of lights I'm seeing - none of which match what I'm seeing.

[Sukhi]

Hi hcarver,

If there is no connection what so ever to the Sure Signal and it's still in warranty, I'd recommend a repair.

Thanks,

Sukhi

[hcarver]

Hello, here is the information requested:

Speedtest:
Ping 8ms Down 92Mb/s Up 5.8Mb/s

Ping test:
Ping test B*, ping 58ms, jitter 5ms

What's my IP:
IP 213.81.85.19

C:\Users\Nick>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 3 ms <1 ms <1 ms routerlogin.net [192.168.0.1]
2 7 ms 15 ms 7 ms 10.27.136.1
3 8 ms 9 ms 9 ms cmbg-core-1a-ae2-1186.network.virginmedia.net [8
0.1.202.121]
4 17 ms 19 ms 11 ms popl-bb-1b-ae16-0.network.virginmedia.net [212.4
3.163.141]
5 13 ms 11 ms 12 ms popl-bb-2a-ae2-0.network.virginmedia.net [62.254
.42.89]
6 19 ms 18 ms 17 ms nrth-bb-2a-ae0-0.network.virginmedia.net [62.254
.42.69]
7 15 ms 13 ms 13 ms nrth-bb-1b-ae0-0.network.virginmedia.net [62.254
.42.130]
8 21 ms 14 ms 14 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.
174.18]
9 18 ms 16 ms 14 ms ldngw1.arcor-ip.net [195.66.224.209]
10 13 ms 18 ms 18 ms 85.205.0.93
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Sure Signal serial # 40140917168

Interesting that the traceroute failed... As I said before, there are no lights at all on the front of my device, not even the red power light is lit... but the lights next to the Ethernet port are lit.

[hcarver]

Hi, is there any more update on this, or is your recommendation that I get the device repaired/replaced at a Vodafone shop?

Thanks.

[Retired-Matt_B]

Hi hcarver,

It sounds as though there's a power issue.

Please try the Sure Signal in a different power socket.

Thanks,

Matt B

[hcarver]

I have already tried it in several different power sockets. Note that the yellow/green lights next to the Ethernet port are lit, but the red light on the front is not.

[Retired-Kay]

Hi hcarver, 

If there is no power light on the front, then it'll need to be sent for repair. 

Thanks, 

Kay