No service after number being added to Sure Signal

[Jubee]

At 4pm on 9 Sept I added my number to my new Sure signal box.

all day today 10 Sept I have been unable to send/receive texts or make or receive any calls. I get 'call failed' and my signal is now worse than it was previously!!

Can anyone help or advise me before I throw my phone on the garden!!

[BandOfBrothers]

Hello. 



I appreciate how frustrating this must be.

Please take a look through these Sure Signal Trouble Shooting threads :


https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...

as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

Vodafone Sure Signal FAQs.

[Jubee]

Thanks, I'm just trying a reset now.

Ill update once it's completed.

[Jubee]

Reset completed. Made no difference whatsoever! Grrr

[BandOfBrothers]

Oh heck.  

Where did you purchase your new Sure Signal device from ?

Can you try speaking with Live Chat or call 191. 

[BandOfBrothers]

In the link I added their is an 'Issue Not Listed' option that lets you run a trace route. 

Copy and paste the results here so that a member of the Vodafone Tech Team can take a look. 

If the Sure Signal was purchased from Vodafone you have 30 days to return it and request a Refund or replacement. 

An alternative for people on eligible tariffs and handsets is Vodafone Calling over Wifi. 

More here > Vodafone Calling over Wifi.

[Jubee]

Thanks for that. It was sent to me direct from Vodafone.

I did a live chat last night, they reset it their end and guess what.....still doesn't work!

getting very very annoyed now! 😡

[BandOfBrothers]

You're welcome.  

Give it 24 hours to settle. 

[Jubee]

After a call to Vodafone this morning. Now all sorted!

yay! Normal life can resume.....

Thanks again for your advice

[Retired-EricChe]

@Jubee

Sorry to hear this has taken so long to be resolved for you.

If you need any further help, just let us know.