No signal with sure signal after sim swap

[pringleangus]

I have swapped sim on my iPhone and no longer have a signal with sure signal

I have tried resetting the sure signal a couple of times but no luck

I'd appreciate some help as I'm on call and have no phone reception!

[Jenny]

Hi @pringleangus 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Jenny