Now TV issue

[WillPalmer87]

After some browsing and a few days without success on live chat, I see I'm not in the dark regarding now TV and not being able to pick it as an option. I was actually able to go through the entire process and pick now TV originally and had even linked my existing now TV account to this deal. However, upon signing into my now TV account I find that the entertainment pass is still not available unless I pay for it. I checked the offers link again after deleting cache and internet history, only to find I now only have Spotify and Sky Sports as options and both are paid subscription. I noticed that I also currently have no active subscriptions. While I did find the team in live chat to be helpful and friendly there was little to be done and I was told now TV would be available in 24 hours on 3 separate occasions. I fear this will not ever work through live chat or phone, no matter how hard I try.

I hope now the community might be able to help as I would actually like to take advantage of the entertainment plan I signed up for!

[BandOfBrothers]

We do see quite a few threads concerning similar situations like yours @WillPalmer87 to which it seems it's not a simple process to get this corrected. 

I understand you've tried Live Chat for assistance- It maybe beneficial to again try Customer Services on 191 too ?

As this may need Account Access please let the Social Media Team here catch up with your thread and let them engage with you. 

[WillPalmer87]

Thanks for the suggestion @bandofbrothers. Unfortunately the phone calls have gone very much the same way as live chat. The team were as helpful as they could be but still without a solution. 

As it stands I'm still looking at just Spotify and Sky Sports and both are still as paying options.

Following that, I tried going to the offers page from the Vodafone introduction page. I find I have no options through this despite being on the red entertainment plan.

[Alex]

@WillPalmer87 We'd like to get this sorted for you 

So we're able to access your account and assist further, please contact us using the information in the private message I've sent. 

[WillPalmer87]

So after some time speaking with someone from the social media team we established that it could be something to do with having a movie pass in place already, despite them being two separate passes. The movie pass has now come to an end but i find that the entertainment pass is still not in place. I once again thought to check the offers page to see if anything has changed. I now receive the message you see below.

I would like to get this sorted as soon as possible and make good use of the extras I am meant to have with the entertainment plan. 

Any further help you can provide will be great.

[John]

@WillPalmer87 For further help, please respond to the latest email you've received.

Please let us know how you get on.

[WillPalmer87]

Hi John, 

Unfortunately I'm still not having any luck getting this sorted. I've been sent the same link several times as a means of solving the issue but it is simply not working. I've spoken with someone from the technical team who sent me the link once again and gave the same advice of ensuring I was using 4g data. When I informed them that this still didn't work I was advised to try and use the link on my laptop to see if that works. Once again it did not work. Unfortunately I feel like a bit of a broken record if I'm honest.

It is clear from other threads that my problem isn't uncommon. I have been very patient and will continue to do so but I am concerned that this is still not solved after nearly a month from wheny new contract came into effect.

[Tash]

@WillPalmer87 I'm sorry to see that this is ongoing.

I can see we've received your latest email and will be in touch as soon as possible to assist you further with your Now TV subscription.

Please do keep us updated with how you get on.