Account holder's permission required but I am the account holder

[Doris1952]

I was due an upgrade last month, finally remembered and logged into Vodafone on my new laptop.  Message telling me that I need the account holder's permission to see what is available.  But I AM the account holder!

[BandOfBrothers]

Can you try clearing your Browsers Cache and Data and try again and kr try another browser.

If no joy then My suggestion @Doris1952 would be to either phone customer service on 191 or Live Chat to have your account checked and process the upgrade while engaged with them or pop into a Vodafone High street Store to upgrade

[Doris1952]

Thanks @Bandofbrothers

I *think* it maybe because I missed a text message from Vodafone while I was using the computer, it had a code to enter within 20 minutes