Now taking legal advice/action etc against Vodafone

[Paffman]

I have just got my upgrade an HTC M8 from an HTC One. I had to go into town to a VF shop to get a nano sim as the incorrect sim (micro) was included with the M8. The guy at the shop transferred my number to the new nano sim. I can use the phone OK when I have a signal, but at home where I don't have a signal and rely on the Sure Signal, the M8 will not get a signal. I have reset the SS but as my number is the admin for the SS I cannot unregister/reregister.

Do you have any advice?

It is a business phone so any help would be greatly appreciated.

Steve

[Retired-Sarah]

Hi @Paffman 

We’d need to pass security via the email before we can assist further.

I can see that your most recent email’s in the queue and we’ll be in touch as soon as possible to help further.

For an immediate response, our Live help team’s available.

Thanks,

Sarah

[Paffman]

Still waitng....

[Retired-Sarah]

Hi @Paffman 

Emails are worked in date and time order and we’ll be in touch as soon as we reach yours.

As advised, our Live help team’s also available to help.

Thanks,

Sarah

[Paffman]

Still waiting...

It's been over two weeks now, what is the problem?

[Paffman]

Right, as you lot won't do anything to help me, I went on live chat and after chatting to two people, I was rung back and then passed on to a guy who was very helpful and did something his end, then told me to restart the Sure Signal. After a while my mobile is working again OK, so I log on and try to register my wife's phone.

Now I don't get the original error message, instead I get a new one. :smileymad: So I cure one issue only to get another!! Latest error message when trying to register a new user.... Let's see how quick I get this sorted out. Maybe I'll have to waste another 30 minutes using chat then getting passed up to that guy again.

What is so hard to fix this??

Error message...

"Sorry we are not able to process your request because of following errors in your form.

• Sorry, we're having a technical problem at the moment. Please try again in a few minutes. If you keep seeing this message, please contact us through the help centre."

[Paffman]

Now parts of the Vodafone website are down and I can't log into my account !!!

You just couldn't make it up could you. Talk about a tin pot company... :smileymad:

[Ben_H]

Hi @Paffman ,

Following any account changes this end, I'd recommend clearing your cache and cookies. This will prevent old files in your browser history from messing with the changes.

Live help is the quickest method to get account related support.

Thanks,

Ben

[Paffman]

Done that Ben_H, still can't add a number.

"Live help is the quickest method to get account related support." - Ha Ha that's very funny :smileyvery-happy:

I have just been through another 45 minutes of 'live help', call me back, gone round the houses, gave my wife's name and number. That, surprise surprise has got me nowhere AGAIN. That's FIVE times I have done this = 3 3/4 hrs of my life I won't get back.

How hard is it to add a number to our Sure Signal?

See attached picture.

[DaveCD]

@Paffman 

I can see your wifes number is now up and running from your other post.

Please let us know if there's anything else we can help with.

DaveCD

[Paffman]

Hi DaveCD,

Yeah thanks for that, all working now. I have made my wife an admin incase I lose access again. Thanks to whoever did it. Shame it took three weeks and countless chats/calls, but we got there in the end.

Thanks :smileyhappy: