Old settled Vodafone account still not closed

[Katyjanecollins]

I have recently requested a full credit report which has shown a Vodafone account opened in 15/12/2013. No defults and it was a settled account, however Vodafone still have not closed this account. I have tried calling and speaking to someone in store, neither could help as the account is in my previous name and previous address and I do not have any of the account details. How do I have this account closed down?

[Gemma]

@Katyjanecollins - I’m sorry that the channels you’ve gone through, weren’t able to find the account.

One of the credit specialists in my team can help and mark it as closed.

I’ve sent you a private message with how to send us your details.

When you contact us, please include your previous postcode and name. This will then help them to find it.