One phone connected ok, other not

[paulg390]

Hi, Just enabled my sure signal 2 and it connects perfectly to my BB (if you can see my account number starts 07795) very strong signal, but my mobile (0777) which my Vodafone account is registered to, and I received the confirmation text to,  doesnt connect and signal is still poor.  I have switched fone off and on but still weak signal.  Any ideas ? 

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[paulg390]

Hi,

Dowload 3.53 mbps , Upload 2.8 mbps, Ping 57 ms, Jitter 25 mbps,  B* rate.

IP 86.16.74.164

Suresignal serial 4121021071

tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     8 ms     7 ms     6 ms  10.34.56.1
  2    12 ms    10 ms     7 ms  watf-core-2b-ae6-721.network.virginmedia.net [80
.3.1.217]
  3    26 ms    12 ms     7 ms  popl-bb-1b-ae1-0.network.virginmedia.net [62.253
.175.94]
  4    25 ms     9 ms    10 ms  nrth-bb-1b-et-700-0.network.virginmedia.net [62.
253.175.53]
  5    54 ms    13 ms    12 ms  tele-ic-4-ae0-0.network.virginmedia.net [62.253.
174.18]
  6    35 ms    40 ms    38 ms  ldngw1.arcor-ip.net [195.66.224.209]
  7    33 ms    36 ms    32 ms  85.205.116.10
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Just for info the Blackberry remains 5 bars strong with no fluctuation, my mobile varies between 1 & 2.

[Retired-Kay]

Hi paulg390, 

That Sure Signal serial number isn't correct, can you check this for me? 

Thanks, 

Kay

[paulg390]

Hi sorry, typo...

4012 1021 071

Thanks

[Sukhi]

Hi paulg390

I've give the Sure Signal a re-sync to see if this gives it a kick start. Can you factory re-set the box to complete the process?

VSS Factory Reset

* Hold the reset button till all the lights come on or flash (about 30 seconds)
* Keeping the rest button held, remove and re-insert the power lead
* Once all the lights come on or flash, release the reset button
* The VSS should come online within the hour

Thanks

Sukhi

[paulg390]

hi, I did the full reset as per the instructions and it took approx one hour to come back onlne, but still it does not recognise my mobile (starting 07771) although Blackberry is still fine.

[Retired-James]

Hi paulg390,

Can you confirm what phone you are using with the 07771 number?

Does this phone get 3G signal whilst you’re out and about?

James

[paulg390]

its is a Motorola SLVR L7, and yes 3G is fine out and about...  just signal weak at home..

[Retired-Kay]

Hi paulg390, 

That isn't a 3G handset which is why it's not working with the Sure Signal. Only 3G enabled phones are compatible. 

Thanks, 

Kay