I need someone to explain to me why it is apparently so difficult to cancel and upgrade an order when an item is out of stock or on back order.
I placed an order on the 28th of December for a Hauwei P8 lite which at the time of ordering did not stipulate that the phone was low stock or out of stock. I have had a few emails advising that vodafone are supposedly trying to sort out the order however after over 3 weeks i have had enough.
i called customer services last night and wasted an hour of my time being passed from department to department and eventually got cut off by the retentions team. I spoke to pay as you go team, customer services, contracts, sales & retentions and not one person was able to deal with my request for help. I then had to waste yet more time 'chatting' to someone on the web site only to be told that the best they can do is cancel the order which will take 48 hours to process and to call sales back after this time.
I am disgusted by the way a loyal customer can be dealt with in this manner. I have been a customer for a long time and have mobile, landline and broadband with vodafone and when i try to purchase a phone via the online store for my sons birthday it would appear that no one in your organisation is able to upgrade my order to the next phone up!!!!
I bought this almost 4 full weeks before my sons birthday on the 22nd of january and i still have no phone.
To add insult to injury the staff in the local store were of no assistance either and basically told me that i need to call the sales team on 191! I have already wasted more than enough of my time.
I think in light of this fiasco it wouldn't be unreasonable to expect at least an upgrade to the next phone up which is the P9 lite and is on sale at a reduced price, for same price as the phone which i had originally wanted.
Is there anyone there woh can please sort this mess of crap out??????
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