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Ordered a Sure Signal, was told to cancel the order and then was charged anyway!!

Natalie12345678
1: Seeker

‎02-10-2015 02:40 PM

Hi there,

 

I placed an order online on 1st Sept for a Vodafone Sure Signal V3. The money was not taken from my account and after 10 days I still had not received the product, or had any email communication about the order status. The order number (WEB-0000000171353907)

 

On 10th Sept I used the Online Live Chat and spoke to an operator called Ramadan who informed me that there was a delay and that it was best if I cancelled the order and went to store to collect the product. I decided to cancel the order. I have a transcript of the conversation.

 

I therefore believed that the order had been cancelled. I have not received the product, however the £69.00 has come out of my account on 01 October!!

 

Please can this be credited back to my account asap!!! Not very happy with the service to be honest.

 

Natalie

0 Thanks
1 REPLY 1

BandOfBrothers
17: Community Champion
17: Community Champion

‎02-10-2015 02:59 PM

Hello. 

 

 

Welcome me to the eForum. 

 

This is a discussion board only and not responded to by Vodafone. 

 

You would need to liaise with Customer services on 191 or use Live Chat to have this looked into. 

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.