PAC Code Correct or Incorrect - Who Knows

[NYKBAKER]

Hi All

Where do you start....

Moving my phone from Vodafone to 3 (far better deal for my circumstances).

Requested a PAC code and the advisor gave me a PAC code and then very quickly stated that they had given me the wrong one and then gave me a different PAC code.

Gave the information and PAC code to 3, tried every day for 5 days now and everytime 3 state that the PAC code is invalid.

Vodafone, when contacting through 191 state the code is system generated and that the advisor 'should' have provided the correct code. Vodofone are stating that the error is with 3 and that they will not generate the PAC code again and will not escalate the issue internaly. They say I have to wait 30 days - all other providors say that they can regenerate a PAC in the case of and error. 

During the whole process I have also managed to switch another phone from O2 to 3 in under 24 hours.

PAC madness and TWO phone in my pocket.....

Not good.

[BandOfBrothers]

Wrong Pac Code can happen but having to wait 30 days is in my opinion nonsense. 

From Ofcoms rules they have to provide a Pac Code straightaway or within 2 hours by text message. 

The other network can only act upon a Pac code given to them by you which has been generated by Vodafone. 

If this was my situation I'd I'd ring 191 and tell them of the timeline given by Ofcom and insist on a working Pac Code. Don't accept a 30 day timeline. 

[NYKBAKER]

UPDATE ..... Vodafone as of 10am this morning, cancelled my contract and Ported the number somewhere ..... and guess what - 3 are still saying the PAC code is incorrect and havent been able to move my number across...

2 bricks and no number ....

[AnnS]

Hi @NYKBAKER

If you have given the PAC code to an alternative network, it would appear they have claimed the number and started the porting process.

If 3 are telling you the PAC code is incorrect, will be down to a technical problem with 3 systems.  PAC code are generated through a data base used by all networks.  If you gave the same PAC code to a different network, you would probably not be having these issues.

If 3 have tried to port the number from Vodafone, you need to take this up with them and find out what has happened to the number you were trying to port into them after they took the PAC code and said it was incorrect.

[Getafix]

Have you tried calling your Number?

It might give you clue on which network it is if it goes to answering machine.

[NYKBAKER]

I've checked the answer phone and it's definitely 3, same as two other standard 3 phones I have and totally different to O2 EE or Vodafone..... thanks for the suggestion 

[Getafix]

You are welcome.

Now you can call 3 and ask them to trace what has happened to the Number.

[NYKBAKER]

And it gets better every day ... Not.... Vodafone released the number to 3 and 3 have allocated it to an unknown account to which they will not disclose as I am not the account holder .... deep joy... 

[AnnS]

Hi @NYKBAKER

You can't blame Vodafone for something three have messed up, all Vodafone have done is to respond to the PAC request from 3.  Three would have then been responsible for the porting process to the number.

If three have messed this up, as your new provider, they will need to sort this out and get the number onto the correct account. 

From the very beginning when three could could not port over the number due to their systems not accepting the PAC code, this has gone wrong.  With the networks all using the same data base, the PAC code wouldn't have been wrong, it couldn't be. 

A fine example of Three incompetance.  Three have their own Community, they should be able to escalate this for you.