Paid for 6GB data, getting 1GB

[Pilswort]

I am a new Vodafone customer having taken out a new contract on back friday. The package I bought was supposed to have 6GB data but instead my account shows 1GB. I have tried to solive this on online chat and by ringing 191. Online chat was useless and could not help. On ringing 191 they said it was "a known problem" and it would be fixed. This was days ago now and I've still only got 1GB and am about to approach my 1GB limit. Is anyone else having this issue and pulling their hair out with Vodafone customer services. Not a great start to my 2 year contract....

[Leye]

@Mark,

I've already been in contact and was told there is nothing showing I will get 6GB as I was told. I was told by Shraddha on Live chat that this will show in 24 hours and it didnt, that was over a week ago. Why should i have to wait till my next bill when others have seen theirs almost immediatley?

I've received those instructions you sent in the private message on getting in touch at least 3 times through this thread already, you fill out that form and nothing happens, others have said the same lets not waste each others time please.

[Carly]

@Leye

Apologies for the the issues you've faced with your data.

As @Mark mentioned, the data may not refresh on the app until your next billing cycle. 

If you've contacted us via the link on the private message @Mark sent, let us know the reference number (#123456) from the automated response.

[louissykes]

also 

[Pilswort]

There's a reason they were fined millions for poor customer service....

[louissykes]

also having the same issue with my 6GB data... I got in contact with customer support via web chat, who told me that it's a known issue and that I should keep using my data even if it goes over my allowance, and I'll be credited any out of bundle charges incurred. I'm not at all happy with this as it will undoubtedly come out of my bill and it will take more calls to customer service to get my money back for charges I shouldn't even be getting in the first place. It seems like a lot of people on here are having their issues resolved without having to spend money to keep using their data, so I'd appreciate some help or guidance on how to get this sorted! 

[Matok13]

@Leye
@Mark

Good afternoon,

I've got the same issue with my Black Friday deal for S7 taken through the CPW. Deal was 6GB but I've got only 1GB.

Since beginning of Dec'16 Vodafone and CPW are trying to resolve it, initially blaming each other who's problem it is, finally Vodafone confirmed error on their side. It took me 5 visits in CPW as Vodafone would not deal with me directly!

We have been told by Vodafone rep that the issue will be resolved within 5 working days- not happened.
Then I've been promised to have it resolved on the first bill-not happened. After New Year on 7th January 2016, once again I have been promised to have it resolved within 5 working days.

Here we are today and nothing has been resolved!
It is now almost two months since my contract has started andcI am notvgetting what I am paying for! Is anybody able to resolve it or do I have to pass this issue further to the Ofcom and FO?

[Pilswort]

Matok, my advice is don't bother with the "support" offered by the "techs" on this forum and just keep ringing vodafone support. Eventually you will get someone who knows what they are doing and sort something. The solution is to put you on a £42 contract which has 6gb data as standard and then apply a percentage discount until it comes down to what your paying. It's as if someone in marketing decided to do a black Friday deal and forgot to tell someone in the contracts department. It appears that every single person who purchased an S7 on black Friday has this problem regardless of whether it was purchased on the Vodafone website or carphonewarehouse.

[Matok13]

In addition to the above, I have been on the life chat with one of your advisors-Jugal 3 days ago who after verifying my details and "looking into" my account that took him about 30 mins, has just dropped a line and I have got only "thank you for contacting us" message. Very frustrating!

[Alex]

@louissykes @Matok13 I've sent you a private message with details on how to get in touch.

We'll investigate further once you've contacted us.

[nednoodle]

I, too, am having the same problem.  I only noticed it when I received a text saying I was nearing my monthly allowance (I hadn't checked my bills as I have been quite ill recently so admin has fallen by the wayside).  I checked and had only used 800MB.  My confirmed order with Carphone Warehouse states that I have 6GB, unlimited texts and unlimited mins for £24 a month.  I tried contacting the Vodafone help team who were no help and just said that I have 1GB allowance.  I then phoned vodafone who said the same and told me to go back to CPW.  I called them and their answer was that it is a known issue and I need to go into a vodafone store for a SIM swap to resolve the issue.  As this involves a trek into town and previous posters have made no mention of this being the solution, I am reluctant to waste time doing so.  I have already wasted two hours on this problem.  Can the tech team resolve this for me?  This is very bad for vodafone's PR to not honour customers' orders.  If there is a problem between CPW and vodafone as to what is offered, that should be resolved between those two companies, not leaving customers stuck in the middle and giving them the run around.