Payment reversal?

[jonah885]

Hi had my bill and it states payment reversal, could someone advise me what this is please
Thanks

[AnnS]

Hi @jonah885

The first thing to do is to check your online account to make sure payments are up to date.  You also need to check your online bank account to make sure the last direct debit was taken corretly.

It may be that the bank returned the previous direct debit and it was reversed after leaving your account for your bill payment.

If you still need an answer, it will need account access and this will mean using live chat or calling.

[BandOfBrothers]

Hi,

Is there a - sign next to any figures which could mean a refund ?

Maybe call customer service on 191 or Live Chat for clarification. 

[jonah885]

It states payment received -£527
Then payment reversal and refunds £263.88
I've spoke to Vodafone and they assure me it's nothing to worry about !

[BandOfBrothers]

Hey @jonah885

Yes that's the - sign I mentioned which typically indicates some form of credit / refund.