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24-04-2014 01:48 PM
Hi there,
I have a v2 SureSignal that after checking all forwarded ports, changing (and changing back) the location, and a factory reset won't now connect, despite having worked fine prior to a few weeks ago. I have only the power light, plus both the rear power light and ethernet light.
Details as requested:
Serial: 40114227909
IP: 81.135.110.227 (On BT Broadband)
Ping: 31ms
Speed: 2.75 Mbps
Traceroute:
C:\WINDOWS\system32>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms my.router [192.168.1.1]
2 28 ms 28 ms 27 ms esr6.ilford5.broadband.bt.net [217.47.23.145]
3 28 ms 27 ms 28 ms 217.47.23.30
4 30 ms 29 ms 31 ms 213.1.69.150
5 29 ms 29 ms 29 ms 217.41.168.102
6 29 ms 30 ms 30 ms 217.41.168.77
7 30 ms 29 ms 29 ms 217.41.168.107
8 29 ms 29 ms 29 ms acc1-10GigE-0-7-0-4.l-far.21cn-ipp.bt.net [109.159.249.74]
9 30 ms 29 ms 29 ms core2-te0-0-0-6.faraday.ukcore.bt.net [109.159.249.3]
10 39 ms 30 ms 30 ms host213-121-193-139.ukcore.bt.net [213.121.193.139]
11 31 ms 30 ms 47 ms t2c3-xe-0-1-1-0.uk-lon1.eu.bt.net [166.49.211.164]
12 32 ms 29 ms 29 ms 166-49-211-254.eu.bt.net [166.49.211.254]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Help very much appreciated!
Regards,
Gareth
13-06-2014 01:41 PM
Thanks James. Apologies for dropping things for so long; I've been away.
Yep, the SS gets an IP address via DHCP and it all looks fine on the router.
Regards,
Gareth
14-06-2014 04:28 PM
Hi Gareth,
Your Sure Signal still hasn’t connected to our servers since 6 April.
Check to make sure the following ports are open/forwarded on your router:
Port Number
8 TCP UDP
50 TCP UDP
53 TCP UDP
67 UDP
68 UDP
123 UDP
500 UDP
1723 TCP UDP
4500 UDP
33434 - 33445 UDP
If they are, is it possible to try a different router on your connection?
Also, have you had the chance to try your Sure Signal on a different internet connection?
Thanks,
Andy