Please reset sure signal

[pearmund]

Hi, Can you please reset/ sync my sure signal - serial number 40120917113

Thank you

[pearmund]

Hi,

My Sure Signal is no longer working, phone receoption is intermitent and the SS device is not helping. Details for the device and test results are below.

This morning I reset the device and checked all cables but this has made no diffference.

Please help.

Alcatel Lucent
9361 Home Cell V2-V
Serial 40120917113
Mac 0C4C39037916

Download Speed 6.66 Mbps
Upload Speed 0.36 Mbps
Ping 169ms
Jitter 126ms
ISP Score (PlusNet) D

IP 81.174.238.41
IPV6 ::ffff:51ae:ee29

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets
1 vodafonemobile.wif (192.168.1.1) 4627.816 ms 1.567 ms 1.431 ms
2 lo0-central10.ptn-ag02.plus.net (195.166.128.191) 36.666 ms 37.454 ms 36.739 ms
3 link-a-central10.ptn-gw01.plus.net (212.159.2.132) 36.780 ms 36.134 ms 36.851 ms
4 xe-1-2-0.ptw-cr01.plus.net (212.159.0.112) 36.892 ms 36.234 ms 36.606 ms
5 lndgw2.arcor-ip.net (195.66.224.124) 40.673 ms 39.003 ms 40.574 ms
6 85.205.116.2 (85.205.116.2) 36.870 ms 36.986 ms 36.886 ms
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[Retired-Lee]

Hi there pearmund,

Thanks for posting.

I've checked your VSS and it connected to our servers just after your last post yesterday. How have things been since?

The IP is on the whitelist so that's no concern.

Your download speed is fine.

Upload is a little low but should be enough to handle a call.

The traceroute also looks great.

How is the call quality?

Does anyone complain you sound garbled/underwater?

When you notice the connection drop, could you run a speedtest and post it here?

Cheers,

LeeH

[haverhillgunsho]

I have moved the Sure signal and changed phone - now a nano sim. please reset my sure signal. VSS 40121441071 . Many thanks Nic

[Removed]

[MOD EDIT: This post has been edited to remove personal information content please see Community Guidelines]

[Colleen]

@haverhillgunsho Please follow the steps on our Resetting your Sure Signal guide. This will help to resolve your query.