Poor Call Quality

[benjg1]

Hi,

I have had Sure Signal v3 for over a year now and never had any issues but for the past few days everyone I have spoken with has complained of poor call quality, sounding like a robot and every other word dropping out. I can hear people fine and without any issues.

This is happening anytime of day and can't understand why this has started to happening a nothing to the set up has changed.

Lights on the SS are okay, have 4 bars on my phone and 3g.

Traceroute Results

1

static.121.168.4.46.clients.your-server.de

46.4.168.121

de

1.003 ms

1.081 ms

1.104 ms

2	hos-tr4.juniper2.rz13.hetzner.de	213.239.224.97		0.132 ms
	hos-tr2.juniper1.rz13.hetzner.de	213.239.224.33		0.295 ms
	hos-tr1.juniper1.rz13.hetzner.de	213.239.224.1		0.425 ms

3	core21.hetzner.de	213.239.245.81		0.536 ms
	core22.hetzner.de	213.239.245.121		0.624 ms	0.624 ms

4	core11.hetzner.de	213.239.245.225		2.747 ms
	core11.hetzner.de	213.239.245.221		2.783 ms
	core12.hetzner.de	213.239.245.214		2.782 ms

5	juniper4.rz2.hetzner.de	213.239.203.138		2.810 ms	2.780 ms
	juniper4.rz2.hetzner.de	213.239.245.26		2.823 ms

6

ae0-405.nbg40.core-backbone.com

81.95.15.5

de

2.795 ms

2.815 ms

2.822 ms

7

ae2-2020.fra20.core-backbone.com

80.255.15.34

de

5.934 ms

5.952 ms

5.960 ms

8

ixp2.de-fra.eu.ignite.net

80.81.193.84

de

6.511 ms

6.532 ms

6.695 ms

9	t2c4-xe-1-0-0-0.uk-lof.eu.bt.net	166.49.208.37	gb	19.368 ms
	t2c4-xe-0-0-1-0.uk-lof.eu.bt.net	166.49.208.35	gb	22.279 ms
	t2c4-xe-0-0-0-0.uk-lof.eu.bt.net	166.49.208.33	gb	24.214 ms

10

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11	core4-te0-8-0-1.faraday.ukcore.bt.net	62.6.201.196	gb	20.900 ms
	core3-te0-18-0-1.faraday.ukcore.bt.net	62.6.201.194	gb	20.870 ms
	core4-te0-8-0-1.faraday.ukcore.bt.net	62.6.201.196	gb	20.900 ms

12	acc1-10GigE-0-5-0-3.l-far.21cn-ipp.bt.net	109.159.249.36	gb	21.260 ms
	acc1-te0-0-0-10.l-far.21cn-ipp.bt.net	109.159.249.56	gb	21.826 ms
	acc1-10GigE-0-1-0-2.l-far.21cn-ipp.bt.net	109.159.249.40	gb	20.801 ms

13

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14

*

*

*

15

*

*

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No reply for 3 hops. Assuming we reached firewall.

Any help appreceited as need to get this resolved and not sure what to do?

Thanks

Ben

[benjg1]

Not sure I did the right tracert, here are the results based off instruction in another message

[Retired-Ian_]

Hi @benjg1 

So we can run all the checks, please supply the serial number for your Sure Signal?

Thanks,

Ian

[benjg1]

Hi Ian,

Thanks for responding

The serial number is 40133476487

Thanks

Ben

[Retired-Wayne]

Hi @benjg1

Everything looks ok from this end.

Have you tried resetting your Sure Signal?

How close to your Wi-Fi router is your Sure Signal? If it’s relatively close, try moving it as far away as possible and see if things improve.

Thanks,

Wayne