Port fowarding on BT Homehub 4

[leighv]

Hi,

I bought a new iPhone 6 with 4g contract, as I had an iPhone 5 and 3g contract, and reception where my home office is terrible. It is worse.

So I opted for a Sure Signal box. Worse again. Whilst working through with support yesterday I was told that as my upload speed is below 1.5Mbps the Sure Signal box won't work!!!!!

I was asked to do the following as well:

Dear customer Vodafone sure signal device is designed to be plug and play device for most of the internet routers makes and models in market , in some rare cases internet routers block Vodafone sure signal connection due to firewall settings then a manual settings will need to be applied. Kindly contact your Internet Service Provider to apply the below settings on your internet router 1. Vodafone sure signal Service is only guaranteed on a PPPoA internet connection type. 2. Required internet specs of download speed 4.13 Mbps , upload speed 1.5 Mbps , You can test your internet speed and confirm it using speedtest.net 3. Ensure that your Sure Signal device is assigned to an internal permanent static IP address on your router s settings and that IP address should be assigned to Sure Signal device s MAC address the sure signal MAC address is written on the back of the sure signal device 4. The maximum connection MTU size to guarantee the connection is 1500 5. The below is a lis!
 t of ports required to be forwarded with their proper protocol types 8 TCP UDP 50 TCP UDP 53 TCP UDP 67 UDP 68 UDP 123 UDP 500 UDP 1723 TCP UDP 4500 UDP 33434 - 33445 UDP 6. Finally to allow all ports on the firewall settings on the internet router. 7. To read more about VSS please visit out Vodafone website , Click HERE Regards, Vodafone Technical Customer Service

1. There is no way I can find to change the MTU on a BT Home Hub 4. Comments?

2. How do I exactly port foward? I asked BT - they wanted 30 quid!!!!

3. My connection is PPOE - not PPOA.

I am pretty certain that even if I can change 1 & 2 nothing will change, so apart from moving house, what do I do?

Thanks.

[Retired-Matt_B]

Hi @leighv,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Matt

[leighv]

Hi Matt - below. Thanks. Leigh.

Ping 45ms

Download 5.55

Upload 0.19

http://www.pingtest.net/result/118655854.png

213.122.241.2

C:\Documents and Settings\OpenSpan>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 8 ms 5 ms 5 ms BThomehub.home [192.168.1.254]
2 148 ms 131 ms 124 ms 213.1.175.250
3 123 ms 125 ms 124 ms 213.1.175.161
4 149 ms 154 ms 149 ms 213.1.69.42
5 148 ms 124 ms 135 ms 213.120.180.169
6 129 ms 126 ms 155 ms 213.120.179.83
7 136 ms 131 ms 134 ms acc2-xe-0-2-0.sf.21cn-ipp.bt.net [109.159.251.19
3]
8 161 ms 152 ms 145 ms core1-te0-13-0-2.ealing.ukcore.bt.net [109.159.2
51.9]
9 140 ms 144 ms 155 ms peer1-xe2-0-0.telehouse.ukcore.bt.net [109.159.2
54.100]
10 156 ms 155 ms 156 ms lndgw2.arcor-ip.net [195.66.224.124]
11 153 ms 155 ms 155 ms 85.205.0.86
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[DaveCD]

@leighv 

The upload speed is recommended to be a minimum of 1mb but we have seen it working as low as 0.30mbps and we'll need similar for yours to function

Please contact your ISP (internet service provider) to see what they can offer.

I notice you're also using a BT HomeHub so it's always worth checking that the Smart setup is disabled in the router settings.

Please provide the Sure Signal serial number.

DaveCD

[leighv]

Hi - BT have told me that this is the speed - full stop. It might be better as the SS is directly connected to the router via an ethernet cable - and my speedtest was done via wifi. How do I find the serial number. Thanks.

[jhopkins]

Dave CD.....the  correspondent  you  were  chatting with had an upload speed of 0.19 which  is  obviously  way too low for the V3...you  suggested.....

"Please contact your ISP (internet service provider) to see what they can offer."

What did you have in mind?  How is the ISP  able to  dramatically  increase  the upload speed?....and  can we all get that? Mine is  0.3  which means  that now my V1  has  died, a  V3 is a waste of time and money.

[Gemma]

Hi everyone,

@leighv – Your serial number is on a label that’s on the Sure Signal.

@jhopkins – ISP’s can sometimes increase the speeds that you’re able to get.

Thanks,

Gemma

[leighv]

Hi - it's 42150206789

[jhopkins]

Gemma

    ISPs work in a  competitive  industry and therefore  they will provide  the  fastest  Broadband  possible to take business from other ISPs. I find the notion that, if I ask, they will speed  it  up for  me  faintly  ridiculous....to put it mildly.

[Jenny]

Hi @leighv

Everything looks fine from our end and so this will be due to the low speeds you’re getting, which is out of our control.

@jhopkins – It’s always worth contacting your ISP to see if there is anything they can do.

Thanks,

Jenny