Port fowarding on BT Homehub 4

[leighv]

Hi,

I bought a new iPhone 6 with 4g contract, as I had an iPhone 5 and 3g contract, and reception where my home office is terrible. It is worse.

So I opted for a Sure Signal box. Worse again. Whilst working through with support yesterday I was told that as my upload speed is below 1.5Mbps the Sure Signal box won't work!!!!!

I was asked to do the following as well:

Dear customer Vodafone sure signal device is designed to be plug and play device for most of the internet routers makes and models in market , in some rare cases internet routers block Vodafone sure signal connection due to firewall settings then a manual settings will need to be applied. Kindly contact your Internet Service Provider to apply the below settings on your internet router 1. Vodafone sure signal Service is only guaranteed on a PPPoA internet connection type. 2. Required internet specs of download speed 4.13 Mbps , upload speed 1.5 Mbps , You can test your internet speed and confirm it using speedtest.net 3. Ensure that your Sure Signal device is assigned to an internal permanent static IP address on your router s settings and that IP address should be assigned to Sure Signal device s MAC address the sure signal MAC address is written on the back of the sure signal device 4. The maximum connection MTU size to guarantee the connection is 1500 5. The below is a lis!
 t of ports required to be forwarded with their proper protocol types 8 TCP UDP 50 TCP UDP 53 TCP UDP 67 UDP 68 UDP 123 UDP 500 UDP 1723 TCP UDP 4500 UDP 33434 - 33445 UDP 6. Finally to allow all ports on the firewall settings on the internet router. 7. To read more about VSS please visit out Vodafone website , Click HERE Regards, Vodafone Technical Customer Service

1. There is no way I can find to change the MTU on a BT Home Hub 4. Comments?

2. How do I exactly port foward? I asked BT - they wanted 30 quid!!!!

3. My connection is PPOE - not PPOA.

I am pretty certain that even if I can change 1 & 2 nothing will change, so apart from moving house, what do I do?

Thanks.

[jhopkins]

Jenny

I did that. I spent a  long time  on the phone to them and they basically  said that as  it isn't a  BT Homehub, they didn't  want to know.I asked if they could do anything from their end and they said 'no' and suggested I contact Netgear in California. I asked if  an engineer  could  come and  sort if for me and  they said  'only if the problem is with a  BT Homehub'.So, nice idea..but basically  I'm on my own and will just have to acceot  that  I need  to get in my car and drive  somewhere else to  use  my mobile phone.

[Ben_H]

Hi @jhopkins 

While I appreciate it's not ideal, I'm unable to offer support when it comes to your ISP or router choices.

Section 5 of your Sure Signal Ts&Cs covers this in more detail.

The good news is the eForum community can advise where my team can't.

Thanks,

Ben

[jhopkins]

Ben_H

So, abandoned  by my ISP and  my mobile phone company and handed  over  to a forum full of  disgruntled  users  who are wresting with the problems  of being a  VF subscriber.  "It's not ideal " must be the understatement  of the century. Make sure  you keep collecting that monthly tariff won't you..that's the  important thing. I know of no other  company that offers a level of service  as low as this. And it's not just me....my wife  changed her  direct debit details for  her  VF mobile payments....as well as  having  no signal at home, she is now into the second week of  daily  letters acknowledging the  changed  details. We of course  pay  for all these  letters  out of our tariffs....how  about you buy a  computer or a printer with a  'stop' button ?