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Premium rate scam

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2: Seeker

Hi 

I have been targeted by a premium rate scam where I am being charged £4.50 per week for I don't know what. the reference is "MyConte02037403517" - has anyone else had this?  I have called the number on my bill and it is just a messaging service which says I will be called back in 48 hours. I am still being charged. Vodafone have blocked my number from receiving anything from other premium rate companies however they cannot cancel the charges. I am not receiving any text messages etc so I cannot reply saying "STOP ALL" as you can with others.

Has anyone else had this and successfully stopped it without having to get a new number?!

Thanks

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43 REPLIES 43
17: Community Champion

There are only a few things you can do in the face of a scam.   The solution provided is comprehensive and will stop further messages, but will also affect things like making charitable donations or paying for parking.

It's worth taking this up with the regulator.   This changes and used to be PhonepayPlus, but I'm not sure if it still is.   What they can do may be limited if the originator is offshore, though.

Replying to unsolicited texts is risky as they're often send to random numbers and a ressponse may only confirm that they've found a live number.   If they're a scam, they probably won't stop when told to, either.

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2: Seeker

I've just discovered the same thing £4.50 has been charged to my account for the past 8 weeks.  Vodafone customer service said they'd put me through to the number - which rang ... and rang ... and rang and then told me that the extension number I was calling was not manned.  Really fed up.  Anyone got a fix for this?

 

 

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17: Community Champion

Hi @Sophie2017 @aq66

 

I replied to a thread yesterday where the poster was having a very similar issue.

 

https://forum.vodafone.co.uk/t5/Pay-monthly/Text-message/m-p/2611681#M46188

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3: Seeker

I got the same problem.... 

But s searching between my message as I found a message :

FreeMsg: Thank you for subscribing to MyContent for £4.50 per week from Nexgen Ltd until you text STOP to 64055. HELP? 02037403517

 

And i didn't subscribe my self nowhere... I whant to send the message whit STOP but i gonna need to pay for it.... 

It's very unfaire.... 

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17: Community Champion

If you receive a message like this, always check your account to make sure you've actually been charged.  Some are purely spam and designed to get you to reply asking them to stop.  Doing so just confirms that your number is live and you'll get even more spam.

If you have been charged, you can apply a Premium Rate Bar to your account but this will, as mentioned above, affect things like making charitable donations and paying for parking.   You may be able to mitigate this by applying the bar to incoming messages only.

As regards refunds, the regulator may be able to help.

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2: Seeker

Hi everyone,

Did anyone manage to get this sorted?... I have just discovered the same thing on my account!

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Administrator

@joannem1189 Have you checked your My Vodafone account to see if you've been charged? If you know the company who the subscription is with, we'd advise you to contact them to have the subscription cancelled and if you don't believe you took it out in the first place, it'd be worth asking them if they'd be able to issue a refund. 

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4: Newbie

I am having the same problem, an absolute disgrace this is allowed. I have blocked premium rate subs but could have sworn I already had. Vodafone should ensure this is blocked by default and you have to take the bar off. Vodafone are washing their hands of my problem and saying I need to contact the company to unsubscribe, how does that work how much does it cost. Vodafone is thieves in this matter. 

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12: Established

Vodafone need to get a grip on this. Happened to my mum. She's 75. Doesn't have a smart phone. I believe, if Vodafone are effectively providing credit, which they are, since you are basically buying something and paying for it at a later date, they should be governed by the consumer credit act.

 

That'd sort them.

My brain training puzzle site - It's good go look

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4: Newbie

I had an issue with another phone provider as well, despite my phone at the time not having internet access..  It is a scam and too easy for someone to hit a button without even realising.  Also lots of children use their parents phones as well..  it should not be so easy and expensive and if people are not checking their estimated charges by the time their bill is out the cost could be massive.

 

My main argument is that the default setting on all contracts should be set that you have opted out and it is up to you to change this that you can get premium rate services

 

secondly when you are subscribing to these there should be a further controls in place, eg that you need to enter a pasword allowing the service to be charged to your phone contract.  This should be for all phone operators not just Vodafone. 

 

The company trying to scam me have only been set up/registered a month ago .  the link below may be of use

 

https://psauthority.org.uk/

 

 

 

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2: Seeker

I've been subject to this scam too - and I have to say that Vodafone customer service have been appalling in their response to my complaints to them.  Same thing of £4.50 going out of my account for over 6 weeks before I realised.  Same thing of being told by Vodafone to ring the number - and it rang and rang and then just stopped.  Someone, somewhere is making a fortune out of this scam and the phone companies don't give a damn.

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4: Newbie

They do not, I posted a link earlier I would put in a complaint on this Web site

 

I would also complain to the ombudsman https://www.ombudsman-services.org/sectors/communications.  The figures for me are not significant but the principle is not right. Someone in authority needs to look at these scams and force phone companies to change systems and procedures.  If I want to pay 4.50 a week fine, but should not happen by at best an accident at worst fraudulently. 

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2: Seeker

Hi all, 

 

I ended up complaining to the company through email and this is their response... 

 

"MyContent is subscription service for mobile content, eBooks, emoticons, games and personalisation – content for mobile phones. Our service is advertised through online adverts that lead to our site.  Like those shown below that lead tohttp://m.uk.mycontent.media

Your number was obtained through online browsing to our sites / adverts and its interaction with the offer / promotion upon the subscription being initiated.

The charges are authorised via the user of the phone to be charged to their phone bill as they go through the flow for the subscription.

Your subscription Time Stamp: 28/10/2018 06:16:50

We are sorry to inform you that you do not qualify for a refund."....

 

What a load of rubbish!... I have went through my browsing history from the stated date and there is nothing from around the stated time!

 

I don't know how people can get away with practically stealing money from people! Luckily for me it wasn't a significant sum, but I bet there's people out there being charged unknowingly for weeks on end! 

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4: Newbie

Agree it is theft and the phone companies are complicit in this by making it so easy.  With another phone provider at one time I had a phone with no internet on it (though was a small amount of data on the plan) and ended up with charges.  yet the phone had no internet access to subscribe.

 

What they often do is send a link to your phone that you click by accident .  Though in my case my daughter uses the tablet for you tube, I think that might be what happened in my case.  That would not show up in browsing history

 

Another issue when you go online with Vodafone it shows at a glance your current bill but estimated charges for the next  bill do not show up at a glance.  A money making con the whole thing.  Surely if you want to subscribe to a service systems should be built in that you have to actively enter a pin for example or a password not just accidentally click a link or end up with a bill that you have no idea how it happend

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12: Established

My mum doesn't have a smart phone, she has an old nokia, series 40. She still ended up paing £4.50

My brain training puzzle site - It's good go look

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4: Newbie

Theft as you say.     Part of the problem possibly in your mums case is there is probably a samll amount of data on the package even though it does not work on the phone.  That is maybe exploted somehow.   

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2: Seeker

Vodafone are complicit in the theft of cash from my bank account. Vodafone absolutely refuse to help me, deny it is their problem, refuse to block the spam, yet continue to remove £4.50 a week from my account. If Vodafone had any interest in supporting customers the problem would be solved, so presumably Vodafone receive, considerable, financial benefit from these attacks. My only defence is to leave Vodafone. Be aware that it took me an hour and a half to obtain the necessary PAC number from Vodafone to enable migration to another provider, the last half hour of, by the, pointless encouragement to ask for a competitive offer! Goodbye Vodafone.

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4: Newbie

Vodafone  can put a bar on these on the phone and cancel all premium rate subscriptions  in place.  i had an issue when I contacted them in chat and was told the bar was onbut i had to contact the Spam company to cancel.  Yet tried again and another person on chat said everything was cancelled.  I would imagine in your case should be able to block the current sunscription .  Strange though in all the post £4.50 a week is the problem.  Obviously all coming from the same place

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2: Seeker

Vodafone advice was that I should contact the spammer. Do the Police advise you to get in touch with the person who steals from your house and ask them not to do it again and to return your property? I think not! That is a job for the Police. I cannot believe that Vodafone are not benefiting financially from this fraud, although the Vodafone response was that they pass the money onto a government platform, a rather unusual suggestion, especially if it means that Vodafone do all of this work for free yet are unable to protect the customers.

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