Problem using previously owned sure signal

[captainpp]

I have recently bought sure signal serial: 21197082940

The previous owner has deregistered it.  However (before I registered it) I plugged it in and lights 1, 2 and 4 came on.

I then registered it successfully against my account.  This caused it to reset automatically and it came back with light 1, 2 and 4.

However, I didn't get a signal on phone.

I forced another reset, and it came back up with lights 1, 2 and 4.

Still not signal.

Can you look into this?  I would guess the deregistered hasn't completely taken and it's still using the old account.

[BandOfBrothers]

Hi,

If it is indeed an issue of it not being de registered correctly then the original owner will need to either log into their myvodafone and try again or if they no longer have access then speak to Vodafone Customer service to have this looked at. 

This is to protect the security and ownership of the SS. 

Just incase its not connected to a de registering issue. 

Vodafone-Sure-Signal-troubleshooting.

[captainpp]

Actually, as both

- the seller was assured by vodafone it had been deregistered and

- I've successfully registered the sure signal through vodafone's web portal

I view this as a case of a registered sure signal not working correctly, and am therefore reporting it directly to you.

If I hadn't been able to register it - for example it hadn't been deregistered - I could accept the approach you're suggesting.

Please look into this for me.

[BandOfBrothers]

As I'm a fellow customer as indicated in my signature below I cannot look into this for you. 

Your login here into the Vodafone Community forum is also not connected to your myvodafone account. 

I'd suggest persevering with Vodafone Customer service on 191 or Live Chat. 

[Tash]

Hi @captainpp, please ensure that port-forwarding is enabled on your router, so that the device can obtain a connection.

For further assistance on how to do this, please follow the steps given in the link or contact your ISP (Internet Service Provider).