Problems getting an unlock code

[ShetlandJames]

I am having a nightmare getting an SIM unlock code for my device.  I tried filling in the online form ... I was told no, as I am a business customer, contact our account manager.  I asked our VCol rep to contact the account manager, and was told sorry they wont do it either.

All the links on the vodafone site for "I'm having problems getting a network unlock code" dont go anywhere.  Anyone got any suggestions?

[BandOfBrothers · Accepted solution]

Hi,

Main information is in here > Vodafone and Unlocking.

Being on a Vodafone Business Account shouldn't affect an unlock request afaik. 

One option would be to pick up a Vodafone Payg SIM card and use it in the phone for 30 days making calls,sending texts and using data and then use the new Payg information to request the unlock. 

"Network unlock codes are free to all Consumer and Small Business customers." From Vodafone Unlocking form.

[ShetlandJames]

Thanks, i'll try the PAYG method, which is a pain in backside tho.  Completing the form mentioned only gives the standard response:

Hello Thanks for contacting us about unlocking your phone. However, as you’re a business customer you’ll need to contact your Account Administrator to arrange this. Thank you Vodafone Customer Services team Please don't reply to this email as your message won't come through to us. Check your account online   Any questions? Go to our help centre online
Privacy Policy I Terms I Contact Us Vodafone Limited. Registered address: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN. Registered in England No. 1471587.

[BandOfBrothers]

You're welcome. 

Appreciate the Payg route isn't the quickest way but should help resolve this.