Back to Help and Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Problems getting an unlock code

Gazz160161
2: Seeker
2: Seeker

‎01-08-2017 01:14 PM

Hello. I requested an unlock code for my daughter`s phone (currently locked to Vodafone) but the email received today states I have already received the code although I have no trace of this. i have been a PAYG customer with Vodafone for 6 months now.

0 Thanks
4 REPLIES 4

63johnw
17: Community Champion
17: Community Champion

‎01-08-2017 01:36 PM

Hi, could it possibly be in your spam folder ? What type of phone is it? Iphones dont actually receive a code.

Gazz160161
2: Seeker
2: Seeker
In response to 63johnw

‎01-08-2017 01:40 PM

No I have checked my spam folder but no joy. It is a iphone 5 SE (rose gold). I have been on PAYG with Vodafone 6 months but want to move to another operator.

0 Thanks

BandOfBrothers
17: Community Champion
17: Community Champion
In response to Gazz160161

‎01-08-2017 02:40 PM

Try inserting your alternative network sim card and hook up to iTunes. 

Vodafone request the unlock to Apple. Apple then can occasionally take 20-30 days to complete the request. As mentioned an iPhone does not unlock via a code. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Gazz160161
2: Seeker
2: Seeker
In response to BandOfBrothers

‎01-08-2017 02:55 PM

Thanks for the information. I will try this.

Best wishes,

Gary

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

0 Thanks