Problems getting an unlock code

[Gazz160161]

Hello. I requested an unlock code for my daughter`s phone (currently locked to Vodafone) but the email received today states I have already received the code although I have no trace of this. i have been a PAYG customer with Vodafone for 6 months now.

[63johnw]

Hi, could it possibly be in your spam folder ? What type of phone is it? Iphones dont actually receive a code.

[Gazz160161]

No I have checked my spam folder but no joy. It is a iphone 5 SE (rose gold). I have been on PAYG with Vodafone 6 months but want to move to another operator.

[BandOfBrothers]

Try inserting your alternative network sim card and hook up to iTunes. 

Vodafone request the unlock to Apple. Apple then can occasionally take 20-30 days to complete the request. As mentioned an iPhone does not unlock via a code. 

[Gazz160161]

Thanks for the information. I will try this.

Best wishes,

Gary