Problems with Sure Signal 3 - Flashing Power:blank:red:red

[simont1952]

I have a problem with my SSv3. Lights are; Power: Red Flashing Internet: Blank In Service: Red In Use: Red Speed test - 27ms : 13 mbps : 11 mbps Serial: 4013 1978 948 It was working fine until about a month ago when it went from normal light display to that shown above. I have tried various things but with no success. Any suggestions

[BandOfBrothers]

A recent forum announcement was posted. 

https://forum.vodafone.co.uk/t5/Vodafone-Announcements/Vodafone-Sure-Signal/td-p/2449241

Also some people who use Virgin are experiencing issues with their Sure Signal too.   

Here are some help links. 

Please take a look through these Sure Signal Trouble Shooting threads :


https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...


http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Troubleshooting-Please-read-before-posting/td-p/...


as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.


FAQs : https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/

To note the Sure Signal Device comes with a 24 month warranty.

[simont1952]

I have tried everything recommended but I still get no service - the lights as as before.

What needs doing now and is it by someone else?

I read a lot about re-syncing these devices. Can this be tried now?

[Retired-Beau]

@simont1952

I can see the last time your Sure Signal connected was the 9 November.

I’ve re-synchronized the device for you now. This may take up to 24 hours to fully connect. During this time, please don't reset or unplug the Sure Signal.

Once the above steps have been followed please perform a reset:

• Unplug the Ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in

Allow around one hour for the Sure Signal to come back online.

[simont1952]

Yes that was the date it just went offline at my office.

I moved it back to my house yesterday and by today it had connected and I made a call over it at lunchtime.

I will follow your instructions though and make another call before moving it back to my office where I need it.

I did this after following the discussion re Virgin Media, though I am not using them at all. We use Plusnet I am told.

[simont1952]

I took the VSS3 back to my office and plugged it in but after over 24 hours I am back where I started.

Not really sure what to do next. I expect the responses here to tell me I have a local problem, but I know other similar devices do work in my office block (multi occupancy building with shared internet access).

What do I tell/ask my landlord to do now?

[Retired-Wayne]

@simont1952

What’s the external IP address of your connection at your office?

I’ll check that the IP is whitelisted on our servers.

It will also be worth checking with your ISP to make sure they’re not blocking anything.

[simont1952]

Well, following investigations at my offices by the technical support we decided to try plugging the VSS3 directly into my local network port rather than into my local switch; we then connected the switch to the PC post on the VSS3.

All now works!

Many thanks to all for support.