Problems with Sure Signal 3 and Sky Broadband

[rachmason2011]

Hi,

Ive just got a Sure Signal 3 and its not working.

Lights are all fine, registration is complete, ive played with the port forwarding as described all over the place, but im getting no change in the terrible signal i get at home.

Can someone help??

thanks

[Retired-Sarah]

Hi @rachmason2011

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Sarah

[Ben_H]

Hi @rachmason2011

Has the guide that Sarah provided sorted this for you?

If not, feel free to post back the details she's asked for.

Cheers,

Ben

[rachmason2011]

Hi,

This is the result:

Ping: 31ms

Download 6.31mbps

Upload 0.65 mbps

IP address 90.199.61.250

I needed to use a Mac for the trace route:

Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets
1 skyrouter.home (192.168.0.1) 2.003 ms 2.533 ms 1.890 ms
2 * * *
3 ip-84-38-37-54.easynet.co.uk (84.38.37.54) 31.739 ms 29.821 ms 30.720 ms
4 lndgw2.arcor-ip.net (195.66.224.124) 30.240 ms 32.498 ms 32.344 ms
5 85.205.0.93 (85.205.0.93) 32.355 ms 33.448 ms 29.978 ms
6 * * *
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[rachmason2011]

SS serial number is:

40130439777

[Amanda]

Hi @rachmason2011

Thanks for that info. 

Your Sure Signal is showing as deregistered. Please re-register it on your My Vodafone. 

Thanks, 

Amanda 

[rachmason2011]

hi ive just checked and its showing as registered in my vodafone. should i deregister and try again?

[rachmason2011]

ive just registered it again so will see if that works

[rachmason2011]

Hi,

New problem now.  Flashing power light, solid orange light (the inuse light).

Ive had a look at my router and its not listing it as connected hardware. Both network connection lights are on.  Green is solild, orange is flashing.

Both the router and the sure signal have been reset.

Any thoughts on what i need to do??

[Retired-Laura]

Hi @rachmason2011

Can you let us know which router you’re using and your internet service provider?

We’ll be able to advise of the port forwarding or any other details you’ll need to get this working.

Cheers,

Laura