Problems with Sure Signal 3

[cwadey]

Up until last night my sure signal working perfectly with all nine numbers attached to it with no issues, then all of a sudden all of the phones lose connection, the main phone that the signal is registered too still works.

All of the lights are good on the signal and it is putting out a 3g signal as the one phone is still working with it.  I have de registered all of the handsets and then re registered them, reset the sure signal to factory settings and still only the one number is working with still.

So I ring vodafone who then tell me I have to wait an hour in cue or be phoned back, so get the call back and passed around a bit, they couldn't help and give me 0870 1666777 to ring and the number which if you google it does say that it's vodafone, but when I ring it says number not recognised.

I would really appreciate some help as I have teenage daughters moaning about not having phone signal.

[sally982000]

Having trouble with my Sure Signal. Upgraded yesterday on the condition that the Sure Signal would work and mean I could actually use my phone in my house. Worked perfectly yesterday and I was very pleased. Now no signal at all again today on my phone. Even sat next to it. Lights on as should be. Tried calling Vodafone. Hung up after 45 mins on hold. Frustrated.

[Gemma]

@sally982000

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[sally982000]

Hi Gemma.

Information is as follows:

Speed test download: 2.4mbps

Speed test upload: 0.35 mbps

Ping test: 52 ms

Jitter: 6ms

External IP: 78.150.87.83

Serial Number: 42151693613

Tracer route: (can’t figure out how to copy and paste it!)

[Retired-Sarah]

@sally982000 Thank you for the information.

With you upgrading, you’ll need to deregister and re-register your Sure Signal.

Once this has been done, you’ll need to reset your phone within the vicinity as the Sure Signal.

[sally982000]

Won't let me reregister. 'Sorry there seems to be a problem'. Did this when I first got it. Please don't tell me I need to call Vodafone again and be on hold for 50 minutes?!?

[Mark]

@sally982000

You will need to re-register your Sure Signal as we’re unable to do this for you via our eForum.

If you’re having trouble registering your Sure Signal, we’ve produced a short video which may help. Alternatively, you can contact our Live help team, or call us on 03333 040191 and we’ll be happy to help.

[sally982000]

Thank you. I called Vodafone again and reregistered. It has now been working for 2 days so I am hoping that it is sorted.

[PeterALander]

My Sure Signal 3 has stopped recognising my phone, it won't log on:

Speed test result - 

Ping 80ms

Download speed - 1.34Mbps

Upload speed 0.34Mbps

Ping test requires a java packet I can't download

External IP address - 195.33.171.8

Tracert 

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 9 ms 99 ms 99 ms dsldevice.lan [192.168.1.254]
2 37 ms 41 ms 41 ms 62.72.148.135
3 36 ms 40 ms 42 ms be50.cr10.tn5.bb.daisyplc.net [62.72.137.1]
4 41 ms 16 ms 15 ms be50.cr10.tn5.bb.daisyplc.net [62.72.137.1]
5 44 ms 39 ms 41 ms 62.72.134.70
6 43 ms 43 ms 38 ms lndgw2.arcor-ip.net [195.66.224.124]
7 36 ms 41 ms 41 ms 85.205.0.93

[Retired-Wayne]

@PeterALander

I’d suggest removing the number and re-adding it via your My Vodafone account.

Let me know how you get on.

[PeterALander]

Hi Wayne, good news and bad news. That isn't relly possible as I have to have an administrator in order to remove my number and I can't add someone else as I don't know anyone using Vodaphone. The good news, I read through the threads and performed a full reset. 25 mins later it all came back