Problems with Sure Signal 3

[cwadey]

Up until last night my sure signal working perfectly with all nine numbers attached to it with no issues, then all of a sudden all of the phones lose connection, the main phone that the signal is registered too still works.

All of the lights are good on the signal and it is putting out a 3g signal as the one phone is still working with it.  I have de registered all of the handsets and then re registered them, reset the sure signal to factory settings and still only the one number is working with still.

So I ring vodafone who then tell me I have to wait an hour in cue or be phoned back, so get the call back and passed around a bit, they couldn't help and give me 0870 1666777 to ring and the number which if you google it does say that it's vodafone, but when I ring it says number not recognised.

I would really appreciate some help as I have teenage daughters moaning about not having phone signal.

[jamesqgordon]

Hello,

I have a sure signal V3 that has been working fine for months, but for some reason has now stopped. All lights are as normal (i.e lamp 1 red, lamps 2 and 3 white) but no phones are connecting, and lamp 4 does not light when phones go off hook.

I have tried the following

1. reset several times (unplug ethernet, hold button 30 secs e.c.t)

2. swapped with a spare sure signal that I have - same problem

3. de-registered and re-registered - same problem

4. reset my BT Homehub5 - same problem

5. turned off home hub for 10 mins - same problem

My connectivity settings are as follows

ping 42ms, jitter 6ms

Download speed 35Mbit/s, upload speed 9.14

external IP - 86.158.120.81

serial number - 40132627494

[Maddox2003]

My Sure Signal 3 was apprantly registered with Vodafone on Friday, however it is still not working. Solid red light, intermittant Globe Symbol flashing white, nothing else. When will this working?

[Rahim]

@Maddox2003 Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

[Maddox2003]

I have been through the process but Vodafone are saying that there is issues with the Sure Signal 3 registrations at the back end, is this not the case?

thanks

[DaveCD]

@Maddox2003,

We've recently updated our servers and you can now manage your Sure Signal in My Vodafone.

If you'd like us to check it's registered correctly, please post your Sure Signal serial number.

[Maddox2003]

Hi, sure signal serial number is as follows

43162250211

[DaveCD]

@Maddox2003,

I can see this registration is pending.

Due to the changes in the system, please deregister this and register it as new.