Problems with Sure Signal 3

[cazbuss101]

The issue you’re experiencing:  Sure Signal not working

What light sequence you're seeing: Flashing red and last two lights stuck on orange

Your speed test results: Ping 96ms, Download 39.56 mps, Upload 7.39 MPS

Your external IP address : 192.168.1.254

Your Sure Signal serial number: 42142836362

The results of a traceroute.

Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

1  zyxel.com (192.168.1.254)  6.676 ms  1.644 ms  1.061 ms

2  rsvd-ifnl-temp-net-78.235.208.62.in-addr.arpa (62.208.235.78)  11.487 ms  7.451 ms  6.697 ms

3  ge-2-0-0-xcr1.lsw.cw.net (194.112.69.129)  6.116 ms  6.377 ms  6.325 ms

4  ae12-xcr1.lns.cw.net (195.2.28.26)  6.018 ms  6.331 ms  5.945 ms

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[cineriv]

Hi cazbuss 101,

Your traceroute isn't finishing at the correct destination.

Please re-boot your router and re-try the traceroute again and hopefully it will find Vodafone this time.

It should finish at an address similar to this  .... 85.205.xxx.xxx

If it doesn't, you will need to speak to your internet service provider.

Also you have displayed the internal address of your router and not your external address,

Your external address can be found here ....  http://www.whatsmyip.net/

Regards.

Mike.

[cazbuss101]

Thanks I will try re starting my router again.  Ive tried this a few times in the past 24 hours. 

I have had the sure signal for nearly 18 months and ive had no problems since installing it.

However since last night, I just cant get to work.  

[cineriv]

Hi cazbuss 101,

Thanks for that,

I should have pointed out that the traceroute is only testing the route between your router and the Vodafone servers where the problem appears to be ...... the Sure Signal won't connect unless it can reach the Vodafone servers.

Regards.

Mike.

[cazbuss101]

Hi Mike

I've managed to get it to work by pressing the rest button for 30 seconds then releasing and pressing it for another 20 seconds until the lights came back on.

I appreciate the response.

Thank
Caroline

[cineriv]

That's good to hear. :smileyhappy:

Thank you.

Mike.